Business Office Specialist
ELKO COMMUNITY HEALTH CENTER LLC•Elko, NV
About The Position
The Business Office Coordinator supports the day-to-day administrative and operational functions of the business office while serving as a key resource for provider credentialing, medical records management, and revenue-cycle-related administrative tasks. This role combines coordination, technical support, and customer service responsibilities to ensure efficient operations, regulatory compliance, and high-quality service to patients, providers, and external partners.
Requirements
- High school diploma or GED
- 2+ years of experience in a healthcare administrative or business office role
- Working knowledge of medical terminology, insurance processes, and HIPAA regulations
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong organizational skills with the ability to manage multiple priorities
- Excellent written, verbal, and customer service skills
Responsibilities
- Coordinate initial and ongoing provider credentialing and recredentialing processes
- Collect, review, track, and maintain credentialing documentation (licenses, certifications, DEA, insurance, contracts, immunizations, etc.)
- Monitor credentialing timelines and expiration dates; ensure timely updates and renewals
- Communicate with providers, payers, hospitals, and internal teams regarding credentialing status
- Maintain accurate credentialing files in accordance with payer, regulatory, and organizational requirements
- Manage medical records in compliance with HIPAA, state, and organizational policies
- Scan, index, file, and retrieve records within the electronic health record (EHR) system
- Process medical record requests from patients, providers, and authorized third parties
- Ensure record accuracy, completeness, and timely release of information
- Support audits, quality reviews, and documentation requests as needed
- Assist with insurance verification, authorizations, referrals, and eligibility checks
- Support billing and claims processes, including data entry, corrections, and follow-up
- Respond to patient and third-party inquiries regarding billing, insurance, and documentation
- Coordinate communication between clinical staff, billing, and external organizations
- Help identify workflow issues and recommend improvements to business office processes
- Provide general administrative support to the business office
- Assist with scheduling, correspondence, reporting, and data management
- Maintain organized electronic and physical records
- Serve as a point of contact for internal staff and external partners
- Support training of new staff on office processes as assigned
- Perform other duties as necessary to support efficient office operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
