Business Office Representative, Rehab, FT, Days

Prisma Health•Richland, WA

About The Position

The Business Office Representative performs a variety of duties to support and facilitate business operations, providing direct customer service and clerical or administrative support for the department. The role coordinates rehabilitation schedules across multiple procedures and specialties, supports patient referrals, verifies benefits and authorizations, and assists patients with billing and payment matters. It also supports office operations, including supplies, deposits, mail, work orders, and staff training. Team members are expected to understand and comply with Prisma Health’s purpose: “Inspire health. Serve with compassion. Be the difference.”

Requirements

High school diploma or equivalent.
Two years of related work experience, such as admissions, billing, collections, insurance, or customer service.
Computer skills, including word processing, spreadsheets, databases, and data entry.
Mathematical skills.

Nice To Haves

Registration and scheduling experience preferred.
Familiarity with medical terminology preferred.

Responsibilities

Coordinate schedules for multiple procedures and specialties in rehabilitation to serve patients and maximize therapist productivity.
Schedule patients to make effective use of therapist schedules, adjust appointments or providers to optimize daily visit volumes, and follow up with patients who have not responded to requests to schedule an initial visit.
Verify patient benefits, explain benefits and insurance coverage, calculate cost estimates, and ensure patients understand their financial responsibilities.
Confirm and maintain payer authorization throughout the plan of care, edit claims for clean submission, collect payments, answer billing questions, post payments, and discuss available payment options and programs.
Triage therapy referrals from providers based on urgency and screen referrals for appropriate care location and specialty.
Document authorizations and attach them to all appointments.
Order supplies, submit invoices for payment, maintain office cleanliness, and submit work orders for broken equipment or facility needs.
Submit end-of-day deposits and accounting information, sort and address incoming mail, and maintain the cash box.
Train other staff on office guidelines and procedures.
Answer phone calls and patient voicemails, respond to general questions about therapy and treatments, and greet incoming patients.
Perform other duties as assigned.