Business Office Representative, Rehab, FT, Days

Prisma Health•Richland, SC

About The Position

The Business Office Representative performs a variety of duties to support and facilitate business operations, providing direct customer service and clerical or administrative support for the department. The role coordinates scheduling across multiple procedures and specialties in rehabilitation, verifies patient benefits and service authorizations, supports billing and payment processes, and responds to patient and provider needs. It also includes maintaining office operations, supplies, records, and cleanliness, and training staff on office guidelines and procedures.

Requirements

High school diploma or equivalent.
Two years of related work experience, such as admissions, billing, collections, insurance, or customer service experience.
Computer skills, including word processing, spreadsheets, databases, and data entry.
Mathematical skills.

Nice To Haves

Registration and scheduling experience.
Familiarity with medical terminology.

Responsibilities

Coordinate schedules for multiple procedures and specialties within rehabilitation to best serve patients.
Schedule patients to fill therapists’ schedules and maximize productivity.
Move patient appointments or providers to optimize visit volumes during the day.
Follow up with patients who have not responded to requests to schedule an initial visit.
Verify patient benefits and explain benefits and insurance coverage for services.
Calculate cost estimates and inform patients of their financial responsibility.
Confirm payor authorization for services and maintain authorization throughout the plan of care.
Edit patient claims to support clean submission for payment.
Collect payments at the time of care and after care is completed, including by phone.
Answer billing questions, post payments, and discuss available payment options and programs with patients.
Triage therapy referrals from providers according to urgency and screen referrals for appropriate location and specialty.
Document authorization and attach it to all appointments.
Order supplies and submit invoices for payment.
Maintain office cleanliness, submit work orders, and report broken equipment to facilities.
Submit end-of-day deposits and accounting information.
Sort and address incoming mail and maintain the cash box.
Train other staff on office guidelines and procedures.
Answer phone calls and respond to patient voicemails.
Answer general questions about therapy and treatments.
Greet incoming patients.
Perform other duties as assigned.