Business Office Representative, Rehab, FT, Days

Prisma Health•Columbia, SC

About The Position

The Business Office Representative supports and facilitates business operations for the Orthopedics Physical Therapy department, providing direct customer service and clerical and administrative support. The role coordinates rehabilitation appointments across procedures and specialties, helps optimize therapist schedules and daily visit volumes, and follows up with patients who have not responded to requests to schedule an initial visit. The representative verifies patient benefits, explains coverage and financial responsibility, calculates cost estimates, confirms and maintains service authorizations, edits claims for clean submission, collects and posts payments, and answers billing questions. The position also triages therapy referrals, screens them for appropriate care locations and specialties, and documents authorizations on appointments. Additional duties include ordering supplies, submitting invoices and work orders, maintaining office cleanliness and the cash box, submitting end-of-day deposits and accounting information, sorting mail, training staff on office procedures, answering phones and voicemails, greeting patients, and answering general questions about therapy and treatments. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two years of related work experience, such as admissions, billing, collections, insurance, or customer service experience.
Computer skills, including word processing, spreadsheets, databases, and data entry.
Mathematical skills.

Nice To Haves

Registration and scheduling experience preferred.
Familiarity with medical terminology preferred.

Responsibilities

Coordinate schedules for multiple rehabilitation procedures and specialties to serve patients effectively.
Schedule patients to support therapist productivity and adjust appointments or providers to optimize daily visit volumes.
Follow up with patients who have not responded to requests to schedule an initial visit.
Verify patient benefits and explain benefits, insurance coverage, and financial responsibility for services.
Calculate cost estimates and help ensure patients understand their expected costs.
Confirm payor authorization for services and maintain authorization throughout the plan of care.
Edit patient claims to support clean payment submissions.
Collect payments at the time of care and after care is completed, including by phone; post payments and answer billing questions.
Discuss payment options and programs with patients.
Respond to therapy referrals and triage them based on urgency and appropriate location and specialty of care.
Document authorizations and attach them to appointments.
Order supplies and submit invoices for payment.
Maintain office cleanliness, submit work orders, and report broken equipment to facilities.
Submit end-of-day deposits and accounting information; maintain the cash box.
Sort and address incoming mail.
Train other staff on office guidelines and procedures.
Answer phones and patient voicemails, greet incoming patients, and answer general questions about therapy and treatments.
Perform other duties as assigned.