Business Office Representative, Rehab, FT, Days

Prisma Health•Columbia, SC

2d•Onsite

About The Position

The Business Office Representative performs a variety of duties to support and facilitate business operations, providing direct customer service and clerical or administrative support for Rehabilitative Services Ortho Admin. The role coordinates therapy scheduling across multiple procedures and specialties, verifies patient benefits and authorizations, supports billing and payment processes, responds to referrals, and maintains office operations. Team members are expected to understand and comply with Prisma Health’s purpose: “Inspire health. Serve with compassion. Be the difference.”

Requirements

High school diploma or equivalent.
Two years of related work experience, such as admissions, billing, collections, insurance, or customer service experience.
Computer skills, including word processing, spreadsheets, databases, and data entry.
Mathematical skills.

Nice To Haves

Registration and scheduling experience preferred.
Familiarity with medical terminology preferred.

Responsibilities

Coordinate schedules for multiple procedures and specialties, arranging appointments to serve patients and maximize therapist productivity.
Adjust patient appointments and providers to optimize daily visit volumes, and follow up with patients who have not responded to initial scheduling requests.
Verify patient benefits, explain benefits and insurance coverage, calculate cost estimates, and inform patients of their financial responsibilities.
Confirm and maintain payor authorization for services throughout the plan of care, and attach authorization documentation to appointments.
Edit patient claims to support clean payment submissions; collect payments at or after care, answer billing questions, post payments, and discuss available payment options and programs.
Triage therapy referrals according to urgency and screen referrals for the appropriate location and specialty of care.
Order supplies and submit invoices for payment.
Maintain office cleanliness, submit work orders for broken equipment, or report issues to facilities.
Submit end-of-day deposits and accounting information, sort and address incoming mail, and maintain the cash box.
Train other staff on office guidelines and procedures.
Answer phone calls and patient voicemails, respond to general questions about therapy and treatments, and greet incoming patients.
Perform other duties as assigned.