Business Office Representative, Rehab, FT, Days

Prisma Health•Richland, WA

2d•Onsite

About The Position

The Business Office Representative performs a variety of duties to support and facilitate business operations, providing direct customer service and clerical or administrative support for the department. The role supports rehabilitative services by coordinating patient scheduling, verifying benefits and authorizations, handling billing and payments, responding to referrals, and maintaining office operations. Team members are expected to understand and comply with Prisma Health's purpose: “Inspire health. Serve with compassion. Be the difference.”

Requirements

High school diploma or equivalent.
Two years of related work experience, such as admissions, billing, collections, insurance, or customer service experience.
Computer skills, including word processing, spreadsheets, databases, and data entry.
Mathematical skills.

Nice To Haves

Registration and scheduling experience.
Familiarity with medical terminology.

Responsibilities

Coordinate schedules for multiple procedures and specialties in rehabilitation, filling therapists’ schedules and optimizing productivity and daily visit volumes.
Follow up with patients who have not responded to requests to schedule an initial visit.
Verify patient benefits, explain benefits and insurance coverage, calculate cost estimates, and ensure patients understand their financial responsibility.
Confirm and maintain payor authorizations throughout the plan of care; document authorization and attach it to appointments.
Edit patient claims to support clean payment submissions; collect payments during and after care, answer billing questions, post payments, and discuss available payment options and programs.
Triage therapy referrals by urgency and screen them for appropriate care location and specialty.
Order supplies, submit invoices for payment, maintain office cleanliness, submit work orders for broken equipment or facility needs, and report issues to facilities.
Submit end-of-day deposits and accounting information, sort and address incoming mail, and maintain the cash box.
Train other staff on office guidelines and procedures.
Answer phones and patient voicemails, respond to general questions about therapy and treatments, and greet incoming patients.
Perform other duties as assigned.