Business Office Manager

Surgery Partners

About The Position

The Business Office Manager (BOM) is responsible for ensuring that daily operations of the business office and associated departments comply with applicable regulatory standards and organizational policies and procedures. These operations include scheduling, authorizations, medical records, coordination with clinical and other teams, and oversight of billing and collections. The BOM works with organizational support teams, including centralized business offices, contracted third-party vendors, and corporate revenue cycle teams, to achieve key performance metrics and strong financial performance.

Requirements

High school diploma or equivalent required.
At least two years of related experience in a healthcare organization and/or medical supervisory experience required.
Knowledge of clinic policies and procedures.
Knowledge of computer systems, programs, and spreadsheet applications.
Knowledge of medical terminology.
Knowledge of governmental, legal, and regulatory provisions related to medical billing and practice management.
Skill in managing people, processes, and technology.
Skill in gathering and reporting claim information.
Skill in solving utilization problems.
Written and verbal communication and customer-relations skills.
Skill in working with Windows-based software systems.
Communication skills to interact positively with physicians, patients, and staff.
Ability to work effectively with medical staff and external agencies.
Ability to identify, analyze, and solve claim problems.
Ability to deal courteously with internal and external customers.
Ability to solve practical problems and deal with varied situations where limited standardization exists.
Ability to interpret written, oral, diagram, or schedule-form instructions.
Ability to write policies, procedures, and routine correspondence.
Ability to analyze, summarize, and troubleshoot.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Coordinate patient flow between front office and clinical staff and maintain communication to support appropriate patient care.
Ensure efficient scheduling and coordination of facility resources with the leadership team to maximize growth.
Oversee scheduling for existing patients, new patients, and surgeries in partnership with interdisciplinary teams.
Coordinate schedules with clinical staff and ensure changes are communicated appropriately.
Authorize scheduling changes and exceptions, including add-ons as directed by the Administrator.
Supervise medical records activities and proper documentation, including digital and hard-copy records.
Oversee revenue cycle functions, including point-of-sale collections, cash management, financial clearance, registration, billing, payment posting, claims processing, and accounts receivable.
Coordinate with center leadership to determine case profitability.
Ensure employees comply with regulatory and company policies when handling and accessing patient information.
Maintain employee records and provider credentialing records as assigned and consistent with applicable standards and policies.
Coordinate physician and office onboarding and annual regulatory requirements.
Provide backup coverage for all stations as necessary.
Handle inquiries and complaints from patients, referring entities, and attorneys professionally and in accordance with organizational standards.
Maintain positive relationships with referring sources and patients.
Complete special projects as needed.