Business Office Manager - Avamere Sherwood

Avamere • Sherwood, OR

3d

About The Position

The Business Office Manager (BOM) manages the day-to-day business and administrative functions of the senior living community, serving as the operational backbone for non-clinical administrative, financial, and human resource systems. The role supports regulatory compliance, financial efficiency, and a supportive environment for residents with cognitive and physical care needs.

Reporting directly to the Executive Director or Arbor Administrator, the BOM coordinates financial billing, facility payroll, and human resource management. The position also serves as a liaison between the corporate office, facility staff, residents, and their families. The role is full-time, Monday through Friday during daytime hours, at Avamere at Sherwood.

Requirements

• Experience in human resources, payroll, and new-hire onboarding in a healthcare clinical setting.
• Experience with Medicaid billing, insurance billing, and collection of private-pay resident fees.
• Experience processing accounts receivable and accounts payable.
• Excellent communication skills for interacting with residents, families, and staff.
• Ability to manage multiple tasks, prioritize effectively, and maintain detailed records.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and relevant software, including UKG/UltiPro HRIS and Workable/ATS.
• Ability to provide a positive and helpful experience for employees, residents, and visitors.
• Ability to address issues and find solutions efficiently.
• Ability to maintain confidentiality of resident care information.
• Ability to create and uphold an atmosphere of warmth, patience, enthusiasm, and calm.
• Genuine desire to improve the quality of life for seniors.

Responsibilities

• Generate monthly private-pay invoices, track statements, and secure timely collections.
• Coordinate Medicaid-pending applications and complete monthly submissions to third-party or state reimbursement programs.
• Verify, process, and record incoming vendor invoices.
• Maintain records, count cash collections, and make verified bank deposits.
• Direct and audit individual Resident Trust Accounts in accordance with regulatory guidelines.
• Assist executive leadership with daily census balancing and month-end close activities.
• Maintain or oversee payroll, employee records, timecards, paychecks, payroll taxes, and deductions.
• Process payroll status changes, final-pay requests, employee change requests, and time and attendance records.
• Maintain employee schedules and schedule changes as determined by the organization.
• Train and manage front-desk concierges, clerical specialists, and weekend receptionists.
• Enter data into computer networks and maintain current physical and digital resident portfolios.
• Serve as a point of contact for prospective families, visitors, and memory-care vendors.
• Collaborate on local health inspections, facility state licensure renewals, and compliance with Residents' Rights policies.
• Onboard new hires, including completing required background and credential checks and gathering required forms.
• Maintain accurate, compliant employee personnel files and ensure credentials and documents are updated before expiration.
• Assist with recruitment, communicate openings to the TA Department, and attend interviews.
• Administer new-hire orientations and onboarding processes.
• Assist with employee relations and conflict resolution, answer questions about HR policies and procedures, and support employees with benefits.
• Assist with benefits enrollment and open enrollment and maintain employee benefits records.
• Ensure compliance with applicable federal, state, and local laws and regulations, and maintain records in accordance with HIPAA guidelines.
• Participate in audits of HR and payroll records.
• Answer phones, manage correspondence, and file and maintain HR documents.
• Assist with special projects and other assigned duties.

Benefits

• Comprehensive medical, dental, and vision plans, with low individual and family deductibles; benefits eligibility begins at 30 or more hours per week.
• 401(k) retirement plan with discretionary employer match.
• Paid time off and premium pay for holidays worked, conditions apply.
• Employee Assistance Program (EAP) and free, confidential Canopy support for mental health, stress, family needs, and work/life balance.
• Health Savings Account (HSA), Flexible Spending Account (FSA) options, and Commuter Expense Reimbursement Account (CERA).
• Voluntary and supplemental insurance options, including life and AD&D, short- and long-term disability, whole life, accident, critical illness, hospital indemnity, and legal services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed