Business Office Manager - Senior Living

Senior Living Communities Careers•Pawleys Island, SC

2d•Onsite

About The Position

At The Lakes at Litchfield, we are a community recognized as a Great Place to Work®. Our philosophy, “People First, Always,” drives us to create compassionate, respectful, and meaningful interactions. We foster an environment of growth and teamwork, where contributions are celebrated and personal/professional development is encouraged. This role offers the opportunity to make a difference in the lives of seniors and be part of a team that strives for excellence. The Business Office Manager is the principal point of contact for all business matters and administrative business aspects of the community, including accounting, budgeting, financial reporting, and accounting support. This position also assists HR with recruitment, orientation, on-boarding, and retention.

Requirements

Two years’ experience in a similar business office/human resources position required.
Three years administrative and/or bookkeeping experience.
Proficient in MS Office products, internet and industry specific software programs for marketing, payroll and accounts payable/receivable.
Ability to work in a fast-paced environment and to prioritize, organize and manage multiple priorities.
Proficient in Microsoft Office suite and the ability to quickly master new software applications.
Strong customer orientation to older adults.

Nice To Haves

Senior living experience is a plus.
Experience in HR, medical billing and senior living/retirement communities desired.
Bachelor’s degree and PHR/SHRM-CP desired.
ATS and Payroll experience desired.
Two years’ experience with Medicare billing strongly preferred.

Responsibilities

Creates and maintains all resident files with required information while maintaining confidentiality.
Serves as liaison with third party vendors; establishes and maintains all vendor files.
Processes and/or oversees Accounts Receivable by invoicing customers, posting payment of invoices, and tracking non-routine and miscellaneous services for which Team Members, residents or vendors should be billed or credited.
Accounts for all petty cash transactions and reimbursements.
Assists in keeping all departments in line with budget.
Maintains data related to Entrance Fee tracking, resident refunds, amortization and financial assistance.
Maintains office and business supplies inventory and preventative maintenance on office machinery.
Assists Executive Director with annual budgeting process as necessary.
Facilitates, participates in, and/or attends all required in-service training and education programs as scheduled.
Oversees Healthcare Medical Supply Charges (Medicare Ancillary Charges) to ensure accuracy.
Processes Admissions/Discharges within Vision (IL only); keeps up with Resident Status Change Forms throughout the community to ensure accuracy.
Maintains emergency contact information for POA’s.
Processes Flex Cash Outs and credits member accounts appropriately.
Submits Long Term Care Insurance documentation appropriately each month.
Assists with recruiting of candidates to ensure proper coverage in all departments.
Assists with forward motion of candidates as they progress through the ATS system.
Calls and pre-screens applicants to source for qualifications of candidates for open positions as needed.
Assists with sending resumes/applications to hiring managers to schedule face-to-face interviews.
Assists with setting up pre-employment screens, including background check(s), drug testing, PPD and health screenings.
Handles I-9 documentation.
Assists with new employment offer letters.
Assists with maintaining all team member files with required information while maintaining confidentiality.
Assists with creating UKG account for all employees.
Assists with scheduling, facilitating and participating in new employee orientations.
Handles uniform ordering for all employees as needed.
Participates in the Manager on Duty program, which requires working at the community for a pre-determined period of time over the weekend.
Serves on special projects and assignments outside of his/her own community to support other communities or the broader portfolio.
Responsible for license renewals for the entire campus (Business Licenses, CCRC, NCF, and CRC).
Other duties as assigned.