Business Office Manager - Senior Living

Foundry Commercial • Kinston, NC

15d

About The Position

Spring Arbor of Kinston is seeking a full-time Business Office Manager for its 59-bed assisted living and memory care community. The position coordinates and manages community office and personnel functions and supports the Executive Director. The role includes resident account management and billing, deposit preparation and reconciliation, oversight of guest and associate meal accounting, and associate-relations support. The manager may also supervise an Assistant Business Office Manager and receptionist and support Human Resources functions when the community does not have an HR Director. The stated annual salary is $50,000.

Requirements

• Must be at least 18 years old.
• Working knowledge of and comfort using Microsoft Word, Excel, and Outlook.
• Must pass a criminal background screening.
• Must adhere to the company Drug Free Workplace policy.
• If assigned driving duties, must maintain a valid driver's license and an acceptable Motor Vehicle Record under company fleet safety standards.
• Long-term care or assisted living/memory care experience is required.
• Medicaid billing experience is required.

Nice To Haves

• Knowledge of North Carolina assisted living regulations is highly preferred.
• Human Resources experience is a plus.
• At least one year of office-related experience is preferred.
• Attention to detail, demonstrated decision-making, self-motivation, and teamwork skills.
• Payroll processing and accounts receivable and payable experience are a plus.
• Knowledge of basic accounting principles and at least one year of accounting experience are preferred.

Responsibilities

• Process and manage resident accounts, including posting payments daily, preparing and reconciling deposits, taking deposits to the bank, sending deposit-slip copies to St. Louis, assessing monthly charges, generating statements, and collecting fees.
• Manage move-in, move-out, transfer, charge, and collection accounting; send resident billings; process refunds and related correspondence; enter rate changes; and verify resident-account charges.
• Charge residents for guest meals, tray service, escort services, additional laundry, and maintenance requests.
• Oversee the guest and associate meal program, track cash, prepare deposits, coordinate with the Dining Services Director to ensure funds are collected, deposited, and coded accurately, and complete weekly and monthly activity reports.
• Serve as a point of contact for associate relations, including complaints, concerns, corrective action, and investigations, partnering with the Executive Director and Director of Employee Relations on resolutions.
• Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager and receptionist, where applicable.
• Support Human Resources functions if the community does not have an HR Director.
• Perform other assigned duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed