Business Office Director

MBK Senior Living•Orangevale, CA

11d•$80,000 - $85,000

About The Position

The Business Office Director (BOD) provides strategic leadership and oversight of the Community’s accounting and human resources operations, ensuring financial accuracy, HR and regulatory compliance, service excellence, and continuous process improvement. The BOD leads the broader front desk/concierge function and partners with the Executive Director and Corporate teams to achieve community metrics in alignment with MBK principles and core values. The role oversees community accounting, resident billing and collections, vendor payments, recruitment and human resources administration, payroll, employee benefits, and front desk operations. It also supports compliance with applicable licensing, safety, and regulatory requirements and partners with community and corporate leaders on legal and operational matters. The schedule is Monday through Friday, and the stated annual salary range is $80,000–$85,000.

Requirements

High school diploma or GED required.
At least 3 years of supervisory or leadership experience in a similar work environment or industry required.
Strong working knowledge of HR, payroll, and accounting requirements and protocols.
Complete required background clearances and health screening and provide negative TB test results within 7 days of employment; the test must be within the last 6 months.
Demonstrated proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and standard office equipment.
Excellent verbal and written communication skills, including ability to speak, write, and read English and explain information to a wide audience with varying levels of understanding.
Ability to make sound independent decisions, remain calm, and manage conflicts, stressful situations, and emergencies effectively.
Ability to handle confidential data and information with discretion.
Ability to deal tactfully and professionally with personnel, residents, family members, and guests, and present a positive professional image.
Ability to meet the physical demands of the role, including bending, kneeling, stooping, pushing, pulling, repetitive motion, extended computer work, and movement throughout the community and between neighborhoods.
Ability to lift or carry up to 50 pounds and push up to 250 pounds as necessary.
Ability to assist with physical movement of residents during routine transfers or emergencies.

Nice To Haves

Bachelor’s degree in Accounting, Business Administration, Human Resources, Healthcare Administration, or a related field preferred.
At least 3 years of fundamental accounting experience or knowledge preferred.
At least 3 years of fundamental human resources experience or knowledge preferred.
At least 2 years of fundamental recruitment or talent acquisition experience strongly preferred.

Responsibilities

Manage community accounting functions, including accounts receivable, collections, accounts payable, and management reports.
Oversee resident billing, collections, vendor payments, and resident files to promote timely and accurate processing.
Partner with Corporate to facilitate resident billing and payment updates.
Manage talent acquisition processes, including job postings, interview coordination, offer letters, background and reference checks, employee physicals, and skills surveys.
Partner with the Regional Talent Acquisition Partner on hiring practices, sourcing, and recruitment metrics.
Perform human resources administration, including assisting with leaves of absence and workers’ compensation cases and maintaining employee files.
Partner with Department Heads to ensure new employee paperwork, training, and orientation are completed.
Perform payroll duties, including generating management reports, confirming hours worked, transmitting payroll information, and tracking and reporting labor discrepancies.
Manage employee benefit programs, communicate plan details and eligibility, and ensure timely enrollments.
Manage, plan, develop, organize, schedule, evaluate, and direct the front desk department in accordance with community policies and procedures.
Partner with the Executive Director, Department Heads, and Corporate Office on community legal issues, including subpoenas, unemployment, labor, and disability claims.
Manage long-term care insurance coordination and maintain third-party contracts for compliance, accuracy, and smooth operations.
Maintain the staff roster required for state licensing and the OSHA binder, and ensure workers’ compensation claims are managed according to community policy.
Maintain a safe and secure environment for staff, residents, and guests in accordance with safety standards, policies, and procedures.
Understand and comply with applicable federal, state, and local regulations and company policies and procedures.
Promote teamwork and open communication through mentoring, coaching, and recognition programs aligned with MBK principles and core values.
Interview, hire, train, set performance goals and timelines, monitor performance, and coach front desk and concierge team members.
Perform other duties or special projects as assigned by the Executive Director.

Benefits

401(k) retirement plan with company match up to 4%.
Employee Assistance Program for employees and household members.
Financial and legal services.
Educational Loan Assistance and scholarships.
Team Member Discount Programs.
Resources supporting physical, emotional, and financial wellness.
Free meal per shift.
Comprehensive medical, dental, and vision coverage for full-time team members.
Multiple medical plan options, including an HSA-eligible plan with company contributions, for full-time team members.
Healthcare and dependent care Flexible Spending Accounts for full-time team members.
Commuter benefits for full-time team members.
Company-paid life insurance and Accidental Death & Dismemberment coverage for full-time team members.
Disability benefits, where applicable and subject to state-specific programs and eligibility requirements, for full-time team members.
Voluntary accident, critical illness, and hospital indemnity insurance for full-time team members.
Leadership development and in-person, virtual, individual, and group training.
Competitive salaries.
Supportive community team and opportunities for personal and professional growth.