Business Office Director

Atria Senior Living • Newport Beach, CA

8d • $70,990 - $81,639

About The Position

The Community Business Director (CBD) manages and supervises business office functions at the community. The CBD is the primary resource for resident, family, and employee questions and inquiries involving cash receipts, billing, vendor payments, expenses, payroll, and benefits. The role coordinates accurate employee payroll and benefits data and explains benefit options to employees.

The CBD oversees resident data processes, including statement accuracy, aging reviews, level-of-care and billing accuracy, and demographic information. The position supervises front desk and clerical personnel, supports the Executive Director with operational and budget matters, manages accounts receivable and accounts payable processes, and assists with month-end close. The CBD also serves regularly as manager-on-duty and may assist with sales tours or drive a company vehicle when required by the community.

Requirements

• Associate or bachelor’s degree in Accounting, Business, Finance, or a related field and two years of experience with business office functions, or an equivalent combination of education and experience.
• Working knowledge of general accounting, billing and collections, and expense management practices.
• Working knowledge of federal and state employment laws.
• Ability to clearly present information orally and communicate accurately with the necessary level of detail, including under stressful or demanding conditions.
• Ability to demonstrate a positive attitude and team orientation in verbal and non-verbal communication.
• Past history of solid performance management skills, including communicating expectations, documenting performance conversations and issues, coaching, and completing performance management expectations as guided by the company.
• Ability to perform budget analysis and variance reporting.
• Proficiency using Microsoft Office and ability to operate standard office equipment.

Nice To Haves

• Three to five years of experience in business office management, finance, or accounting.

Responsibilities

• Manage and supervise the community’s business office functions and respond to inquiries from residents, families, and employees about cash receipts, billing, vendor payments, expenses, payroll, and benefits.
• Coordinate and assist with maintaining accurate employee payroll and benefits data, and explain and instruct employees regarding benefit options.
• Maintain and oversee processes for resident data, including resident statement accuracy, review of resident agings, level-of-care and billing accuracy, and resident demographic information.
• Manage and supervise front desk and clerical personnel, including scheduling, work assignments, direction, performance reviews, input on pay adjustments, hiring, and discipline consistent with company policy.
• Assist the Executive Director in managing community operations by reviewing and advising on billing issues, expenditures, and budget matters using independent judgment and discretion.
• Manage and direct accounts receivable, including pursuing and following up on unpaid balances.
• Ensure correct coding of accounts payable and accrue expenses as needed.
• Direct collection of on-site employee data, including demographics, payroll, benefits, and leave administration, and maintain employee files in accordance with company policies and applicable regulations.
• Take primary community responsibility for assisting with month-end close, including accrual preparation and analysis of general ledger and monthly operating statements; work with the Executive Director to understand operating results and trends.
• Complete special projects, requests, and assignments as appropriate.
• Serve regularly as the community’s manager-on-duty.
• Assist in the sales process by conducting inquiry tours as necessary.
• Drive a company vehicle from the community to social and other destinations if required by the community.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards may be available to community employees, dependent on classification; amounts vary by location.
• Health, dental, vision, and life insurance.
• Retirement Savings Plan / 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Advancement opportunities and a supportive environment promoting work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree