Business Office Director

Atria Senior Living • TX-Grapevine, TX

6d

About The Position

The Community Business Director manages and supervises the community’s business office functions and serves as a primary resource for residents, families, and employees with questions about cash receipts, billing, vendor payments, expenses, payroll, and benefits. The role coordinates accurate employee payroll and benefits data and explains benefit options to employees. It also oversees resident data processes, including statement accuracy, aging reviews, level-of-care and billing accuracy, and resident demographic information.

The director manages front desk and clerical personnel, including scheduling, assigning and directing work, performance reviews, hiring, and discipline in accordance with company policy. In partnership with the Executive Director, the director reviews and advises on billing, expenditures, and budget matters; manages accounts receivable and collection follow-up; ensures appropriate accounts payable coding; and accrues expenses as needed. The role also oversees collection of employee data and maintenance of employee files in accordance with company policies and applicable regulations.

The director has primary community responsibility for assisting with month-end close, including preparing accruals and analyzing general ledger and monthly operating statements, and works with the Executive Director to understand operating results and trends. Other duties include completing special projects, serving regularly as manager on duty, assisting with sales by conducting inquiry tours as needed, and potentially driving a company vehicle when required by the community.

Requirements

• Associate or bachelor’s degree in Accounting, Business, Finance, or a related field and two years of experience with business office functions, or an equivalent combination of education and experience.
• Working knowledge of general accounting, billing and collections, and expense management practices.
• Working knowledge of federal and state employment laws.
• Ability to clearly present information verbally and communicate accurately with the necessary level of detail, including under stressful or demanding conditions.
• Ability to exhibit a positive attitude and team orientation in verbal and non-verbal communication.
• Past solid performance-management skills, including communicating expectations, documenting performance conversations, coaching and documenting performance issues, and completing performance-management expectations as guided by the company.
• Ability to perform budget analysis and variance reporting.
• Proficiency with Microsoft Office and ability to operate standard office equipment.

Nice To Haves

• Three to five years of experience in business office management, finance, or accounting.

Responsibilities

• Manage and supervise the community’s business office functions.
• Handle inquiries from residents, families, and employees regarding cash receipts, billing, vendor payments, expenses, payroll, and benefits.
• Coordinate and assist with maintaining accurate employee payroll and benefits data, and explain benefit options to employees.
• Oversee resident data processes, including resident statement accuracy, aging reviews, level-of-care and billing accuracy, and resident demographic information.
• Manage and supervise front desk and clerical personnel, including scheduling, work assignments, direction, performance reviews, hiring, and discipline consistent with company policy.
• Assist the Executive Director with community operations by reviewing and advising on billing issues, expenditures, and budget matters.
• Manage accounts receivable, including pursuing and following up on unpaid balances.
• Ensure correct coding of accounts payable and accrue expenses as needed.
• Direct collection of employee data related to demographics, payroll, benefits, and leave administration.
• Ensure employee files are maintained in accordance with company policies and applicable federal, state, and local regulations.
• Assist with the community month-end close, including accrual preparation and general ledger and monthly operating statement analysis.
• Work with the Executive Director to understand operating results and trends.
• Complete special projects, requests, and assignments as appropriate.
• Serve regularly as the community’s manager on duty.
• Assist with the sales process by conducting inquiry tours as necessary.
• Drive a company vehicle from the community to social and other destinations if required by the community.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards may be available to community employees depending on classification; amounts vary by location.
• Health, dental, vision, and life insurance.
• Retirement savings plan with a 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree