Business Office Coordinator ASC

Trinity Health•Fort Lauderdale, FL

4d•Onsite

About The Position

Serves as a point of contact & provides department-based oversight & support of the business office (e.g., revenue cycle, reception / registration, registrar, scheduling, client experience) workflow & functions in the coordination of processes & programs that support the Ambulatory Service Center (ASC) – “Center” in accordance with level of experience, education, assignment & standards. Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Provides administrative & supportive services, engages in activities that enhance or improve coordination, preparation & flow of department processes, core work, and care experiences (e.g., maintaining records or supplies). Plans & organizes workflow & prioritization of customer needs. Provides daily operations & the oversight of staff. Coordinates work, work assignments, and staffing in collaboration with management / leadership to ensure practice area needs are effective; Implements departmental & Center plans & priorities; Responds promptly & directly to meet or exceed customers’ needs. Process Focus: Utilizes multiple system applications for data collection and management. Knows, understands & incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Follows standards of performance & work processes in designated areas; Aligns staffing & resources to operational needs; collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience. Retains accountability for administrative functions (e.g., time, payroll, expense); Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve or coordinate assigned commitments, experiences & quality standards; Develops / recommends / implements workflow improvements & policy / procedure / process development. Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts. Environment: Performs work in an environmentally safe, professional manner; self-monitors & initiates corrections and/or seeks guidance when needed; Demonstrates flexibility & self-direction by responding as a team player; Helps to create a positive work environment that promotes productivity; Accountable for continuous self-development & supporting the growth of others; Embraces new ideas & cultural differences. Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression) Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership in the selection, orientation & performance feedback of the team. Works cooperatively to ensure key customer needs & achievement of operational & performance goals are met. Serves as a primary point of contact for functions & provides tactical back-up to critical functions as needed. Provides operations & / or optimization coordination for business office operations (e.g., registration, coding, insurance, billing & collections, cash management, accounts payable & receivable management, payroll, financial analysis, credentialing); Retains accountability for staff scheduling & coordination, regulatory compliance & results of key revenue cycle function(s) as assigned or delegated by business leadership; Ensures documentation supports business office functions, including but not limited to insurance verifications and client concerns. May serve a resource (lead), role model & / or mentor.

Requirements

High School diploma or GED equivalent
Two (2) years’of medical business office or ambulatory healthcare business office setting and / or relevant experience
One (1) year direct oversight of people in a medical office, ambulatory surgery center, or acute care hospital.

Nice To Haves

Associate degree in business management with a concentration in accounting or finance.

Responsibilities

Provides administrative & supportive services, engages in activities that enhance or improve coordination, preparation & flow of department processes, core work, and care experiences (e.g., maintaining records or supplies).
Plans & organizes workflow & prioritization of customer needs.
Provides daily operations & the oversight of staff.
Coordinates work, work assignments, and staffing in collaboration with management / leadership to ensure practice area needs are effective; Implements departmental & Center plans & priorities; Responds promptly & directly to meet or exceed customers’ needs.
Utilizes multiple system applications for data collection and management.
Follows standards of performance & work processes in designated areas; Aligns staffing & resources to operational needs; collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience.
Retains accountability for administrative functions (e.g., time, payroll, expense); Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve or coordinate assigned commitments, experiences & quality standards; Develops / recommends / implements workflow improvements & policy / procedure / process development.
Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.
Performs work in an environmentally safe, professional manner; self-monitors & initiates corrections and/or seeks guidance when needed; Demonstrates flexibility & self-direction by responding as a team player; Helps to create a positive work environment that promotes productivity; Accountable for continuous self-development & supporting the growth of others; Embraces new ideas & cultural differences.
Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations.
May partner with leadership in the selection, orientation & performance feedback of the team.
Works cooperatively to ensure key customer needs & achievement of operational & performance goals are met.
Serves as a primary point of contact for functions & provides tactical back-up to critical functions as needed.
Provides operations & / or optimization coordination for business office operations (e.g., registration, coding, insurance, billing & collections, cash management, accounts payable & receivable management, payroll, financial analysis, credentialing);
Retains accountability for staff scheduling & coordination, regulatory compliance & results of key revenue cycle function(s) as assigned or delegated by business leadership;
Ensures documentation supports business office functions, including but not limited to insurance verifications and client concerns.
May serve a resource (lead), role model & / or mentor.