Business Office Assistant

TLC Management•Indianapolis, IN

About The Position

The Business Office Assistant supports the Business Office Manager with organizing and performing the facility’s Business Office functions. The role handles daily business office and resident-fund transactions, assists with admissions and financial paperwork, supports front-office and reception operations, and helps complete payroll or HR duties as directed. The assistant is also expected to protect resident privacy, support a calm and welcoming facility environment, follow safety and infection-control procedures, and report incidents in accordance with facility policy. Other duties may be assigned by the Administrator, Field Accountant, or TLC Corporate Office.

Requirements

High school diploma or GED.
Ten-key calculator and keyboarding skills.
Knowledge of accepted accounting practices.
Thorough understanding of Business Office principles, policies, and procedures.
Basic typing, computer, organizational, and communication skills.
Knowledge of computer use and data input/output, including report retrieval.
Ability to develop and interpret Business Office policies and procedures and apply them in specific situations.
Ability to follow oral and verbal instructions, function independently, and make independent decisions when circumstances warrant.
Ability to read, write, speak, and understand English.
Willingness to seek out new methods and principles and incorporate them into existing practices.
Personal integrity and ability to deal tactfully with residents, family members, visitors, government agencies, and personnel.
Good physical and mental health and freedom from communicable diseases.
Ability to work harmoniously with professional and non-professional personnel.
Sound judgment in prioritizing tasks, duties, and responsibilities in accordance with established standards, policies, and procedures.
Ability to protect confidential information and comply with Corporate Compliance.
Patience, a cheerful disposition, enthusiasm, and willingness to work with residents at their current maturity and physical levels.
Ability to adhere to a professional code of ethics.
Ability to communicate information concerning a resident’s condition.

Nice To Haves

Experience in long-term care.
Medical billing experience.
Knowledge of general ledger accounting.

Responsibilities

Assist with all facility Business Office Assistant responsibilities.
Help verify payor eligibility for patient admission inquiries.
Enter and post census, resident fund transactions, cash receipts, adjustments, and ancillaries into MDI daily and as directed.
Help communicate census information to pharmacies, laboratories, and other outside providers.
Assist with facility and resident trust deposits and fax them to Corporate.
Help complete month-end activities by established deadlines.
Assist with pre-admission paperwork for the local area on aging upon admission.
Assist patient families with financial admission and Medicaid applications, when applicable.
Assist with distributing patient funds and facility petty cash.
Assist with the facility’s front office and reception areas.
Assist with payroll or HR duties as directed.
Create and maintain an atmosphere of warmth, personal interest, positive emphasis, and calm throughout the facility.
Maintain resident confidentiality and protect resident rights and privacy.
Report and document resident or visitor incidents, accidents, complaints, and allegations according to facility policy and procedures using the designated occurrence reporting system.
Comply with safety requirements and infection-control measures and maintain a clean work environment.
Keep work and assignment areas clean and properly store records and files before breaks and at the end of the workday.
Follow facility emergency protocols, including those for crash carts, resident codes, fire safety, missing residents, tornado preparation, violent residents, Wander Guard alarms, and door alarms.
Report witnessed or otherwise known forms of abuse and take appropriate action according to policy.
Follow infection-control and universal-precaution procedures.
Follow periodic equipment-cleaning schedules and return equipment to its proper area after use.
Help ensure the facility is clean and sanitary at all times.
Perform other duties as assigned by the Administrator, Field Accountant, or TLC Corporate Office.