Business Manager

Positions in our Dental Offices • Irvine, CA

19d • Onsite

About The Position

At Gentle Dental, the Business Manager is committed to and passionate about their office and ensures it runs smoothly from open to close. In partnership with a Director of Operations and an Area Clinical Director, the Business Manager helps ensure the dental practice provides exceptional patient service, creates a positive team-based culture for employees, and supports overall office performance. The role is located at Gentle Dental Irvine, 4950 Barranca Pkwy. Suite 105, Irvine, CA 92604, USA. The position is full-time and pays $27.00–$32.00 per hour, depending on experience.

Requirements

• Excellent verbal and written communication skills.
• Computer literacy.

Nice To Haves

• Previous dental or healthcare management experience is preferred but not required.
• QSI or Denticon experience is a plus.

Responsibilities

• Maintain an office environment that ensures optimal patient care and customer service.
• Directly supervise the office team, including selecting and training non-clinical team members, monitoring hours, approving timesheets, and ensuring team members comply with licensing and training requirements.
• Evaluate and review office production and procedures, and develop ways to improve operational efficiency, patient retention, and profitability.
• Analyze and organize office operations and procedures, including bookkeeping, invoice processing, cash control, payroll preparation, and other administrative duties.
• Organize day-to-day office operations, schedule an appropriate number of team members to support providers, conduct daily team huddles, and monitor office flow with providers, making adjustments as necessary.
• Collect payments from patients for current treatment and past-due balances, following the Company’s Cash Handling Policy.
• Review production reports and communicate results with the team to help meet or exceed the office’s monthly budget.
• Back up the front office team as needed by scheduling and confirming appointments, answering telephone calls, assisting with patient questions, entering and presenting treatment plans, submitting accurate insurance claims, and collecting patient balances.
• Address patient complaints in a timely and compassionate manner, including escalated complaints.
• Serve as a subject matter expert on the insurance plans accepted by the Company, including their limitations and exclusions.
• Recruit, retain, and terminate staff; work with HR to assess, investigate, and resolve employee issues.
• Maintain advanced knowledge of software systems to compile, store, and retrieve data for managerial reporting.
• Ensure compliance with relevant state dental laws and office and company policies and procedures, and maintain a safe work environment in accordance with local, state, and federal health and safety regulations and laws.
• Perform other duties as assigned or necessary to support the office or company.

Benefits

• Employee Assistance Program.
• Medical and pharmacy, dental, and vision coverage for employees and their families.
• Basic life, AD&D, and long-term disability insurance.
• Six paid holidays and two paid floating holidays.
• PTO: 80 hours per year for hourly employees.
• 401(k) plan and deferred compensation plan.
• Continuing education credits.
• Career advancement opportunities with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed