Business Manager - CLUB CM

Capital One • McLean, VA

2d • $164,800 - $188,100

About The Position

Capital One's CLUB team manages its co-branded Bass Pro Shops and Cabela's CLUB credit card. The Business Manager drives strategy and analysis for the program by analyzing portfolio trends, partnering with internal and external stakeholders to improve program performance and customer experience, and leading the planning, implementation, and monitoring of strategic initiatives.

The role develops strategies to drive growth, profitability, and competitive success amid changing consumer and regulatory demands. It may include managing and developing one to two analysts. The Business Manager contributes to product and pricing strategies, marketing and customer experience development, credit risk analysis, and execution of business plans. The role works with colleagues across IT, Sales, Operations, Finance, and other functions to improve quality, volume, service, and profitability.

Requirements

• At least 3 years of professional experience performing analysis.
• Currently hold, or be in the process of obtaining by the scheduled start date, a bachelor's degree in a quantitative field or a master's degree in a quantitative field or an MBA with a quantitative concentration.
• Strong analytical and quantitative orientation, with decision-making and problem-solving grounded in analytics.
• Strong business judgment, leadership, integrity, and decision-making ability.
• Ability to build and leverage high-performing teams and business partnerships, foster innovation, drive critical decisions, and hold business partners accountable.
• Strong written and oral communication and strategic influencing skills, including the ability to build agreement through interpersonal and negotiation skills.
• Results orientation and ability to execute in a fast-paced, entrepreneurial, and dynamic environment.

Nice To Haves

• Master's degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• 5 or more years of experience in analysis.
• 2 or more years of experience in financial services.
• 1 or more years of experience in consulting.
• 2 or more years of experience in people management.
• Previous consulting experience.

Responsibilities

• Analyze portfolio trends and identify opportunities to improve program performance and customer experience.
• Develop business strategies to drive growth, profitability, and competitive success in changing consumer and regulatory conditions.
• Coach and mentor associates and potentially manage and develop one to two analysts.
• Develop and implement product and pricing strategies for lending products, and lead product-level modeling and analytics.
• Lead direct-to-consumer marketing efforts for select products and define strategic intent for products distributed through retail channels.
• Develop targeted insights to inform new customer experiences, technology, concepts, and go-to-market strategies.
• Improve credit performance by connecting future consumer credit trends to historical behavior, creating risk models, and testing hypotheses through monitoring and analysis.
• Manage and sequence delivery of business intent, develop business requirements, and execute product strategy.
• Oversee multiple projects and programs concurrently.
• Partner with IT, Sales, Operations, Finance, and other colleagues to improve quality, volume, service, and profitability.
• Make and drive decisions based on analytics, exercise sound business judgment, and deliver short- and long-term results in an uncertain and changing environment.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager