Business Manager

InterDent Service Corporation • Irvine, CA

19d • $27 - $32 • Onsite

About The Position

At Gentle Dental, the Business Manager is responsible for ensuring the dental office runs smoothly from open to close. In partnership with a Director of Operations and an Area Clinical Director, the role supports exceptional patient service, a positive team-based culture, and overall office performance. The position is based at Gentle Dental Irvine in Irvine, California, and is full-time, with pay of $27.00–$32.00 per hour, depending on experience.

Requirements

• Excellent verbal and written communication skills.
• Computer literacy.

Nice To Haves

• Previous dental or healthcare management experience is preferred but not required.
• QSI or Denticon experience is a plus.

Responsibilities

• Maintain an office environment that ensures optimal patient care and customer service.
• Directly supervise the office team, including selecting and training non-clinical team members, monitoring hours, approving timesheets, and ensuring compliance with licensing and training requirements.
• Evaluate and review office production and procedures, and develop ways to improve operational efficiency, patient retention, and profitability.
• Organize office operations and procedures, including bookkeeping, invoice processing, cash control, payroll preparation, and other administrative duties.
• Organize daily office operations, schedule enough team members to support providers, conduct daily team huddles, and collaborate with providers to monitor and adjust office flow.
• Collect payments for current treatment and past-due balances in accordance with the Company’s Cash Handling Policy.
• Review production reports and communicate results with the team to help meet or exceed the office’s monthly budget.
• Provide backup to the front office team as needed, including scheduling and confirming appointments, answering phones, assisting patients, entering and presenting treatment plans, submitting accurate insurance claims, and collecting patient balances.
• Address patient complaints promptly and compassionately, including escalated complaints.
• Serve as a subject matter expert on the insurance plans accepted by the Company, including their limitations and exclusions.
• Recruit, retain, and terminate staff; work with HR to assess, investigate, and resolve employee issues.
• Maintain advanced knowledge of software systems to compile, store, and retrieve data for managerial reporting.
• Ensure compliance with applicable state dental laws, local, state, and federal health and safety regulations, and office and company policies and procedures.
• Perform other duties as assigned or necessary to support the office or company.

Benefits

• Employee Assistance Program.
• Medical and pharmacy, dental, and vision coverage for employees and their families.
• Basic life, AD&D, and long-term disability insurance.
• Six paid holidays and two paid floating holidays.
• PTO (80 hours per year for hourly employees).
• 401(k) plan and deferred compensation plan.
• Continuing education credits.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed