Business Manager

401 Auto•Niagara Falls, NY

24d

About The Position

The Automotive Business Manager leads the dealership’s Finance & Insurance (F&I) process, helping customers understand vehicle financing, protection plans, insurance options, aftermarket products, and extended warranties. The role involves developing expertise in product lines, OEM requirements, and sub-prime financing while building customer relationships through phone consultations and in-person meetings. The Business Manager processes cash, financing, and leasing transactions, secures approvals from management-approved financial sources, tracks business-office performance, and supports accurate sales paperwork. The role also contributes to staff training, departmental meetings, effective dealership communication, compliance, complaint resolution, and a professional, honest dealership culture. Earning potential is based on sales effectiveness; tools and training are provided.

Requirements

Valid G driver's license and acceptable driving record.
Working knowledge of automotive sales and financing.
Self-motivated, energetic, and able to thrive in a fast-paced work environment.
Strong communication skills.
Friendly attitude and positive team participation skills.
Above-average computer skills and technical savvy.
Comfortable building customer relationships through phone consultations and in-person meetings and closing sales.
Able to develop an in-depth understanding of product lines, OEM requirements, and sub-prime financing.

Nice To Haves

OMVIC license is an asset.

Responsibilities

Offer vehicle financing and insurance, and explain aftermarket products and extended warranties to customers.
Explain manufacturer and dealership service procedures and policies to customers.
Process cash, financing, and leasing deals accurately and secure approvals through financial sources sanctioned by management.
Track and report business office performance metrics.
Exceed customer service expectations and provide follow-up.
Train and support sales employees with the accuracy of their PBS and other paperwork requirements.
Attend and contribute to daily and weekly departmental meetings to foster a professional work environment for sales employees.
Promote effective communication among dealership personnel.
Ensure personnel comply with dealership and corporate Mitsubishi policies and procedures, as well as Governmental, OMVIC, MVDA, CPA, and bank requirements.
Effectively resolve outstanding customer complaints.
Promote honesty and integrity within the dealership culture.
Perform other duties as assigned.