Business Manager

The Learning Experience•New Rochelle, NY

18d

About The Position

Business Managers at The Learning Experience are responsible for the financial and operational performance of the Center. They apply business acumen to customer engagement and people leadership, helping create an environment where others can thrive. The role oversees center operations, financial performance, staffing, enrollment, customer engagement, marketing, and family communications. The Learning Experience provides early education focused on joyful, engaging learning and children’s development through hands-on activities. Its curriculum supports children as they learn, play, and grow, with a cast of characters designed to make learning engaging through exploration and imagination. This position is for a franchise that is independently owned and operated; applications go directly to the franchisee, which makes all hiring decisions.

Requirements

At least 3 years of experience in retail or store management; cross-industry experience is welcome.
At least 2 years of experience in a customer-facing sales setting.
Demonstrated leadership ability.
Ability to leverage data to understand the business and make decisions.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Drive financial performance and productivity across center operations.
Analyze and reconcile monthly P&L statements and create action plans based on past performance and forecasted occupancy.
Hire talent and ensure the center is fully staffed with high-performing teachers.
Manage labor and approve final work schedules to maintain appropriate ratios.
Forecast future enrollment based on annual graduation.
Process payroll and ensure timekeeping systems are accurate.
Manage center inventory, including office supplies, food, curriculum, and staff recognition items.
Manage vendor relationships and organize facilities maintenance and technology support.
Ensure parent billings, accounts receivable, and collections are accurate.
Partner with the Center Director to conduct team meetings, communicate important information, and set direction.
Execute center brand campaigns and implement local marketing activities.
Oversee the Work and Family program by building relationships with community and business leaders, housing communities, the Chamber of Commerce, and local businesses.
Use social media channels for parent engagement and retention.
Nurture leads by scheduling and conducting tours and following up with prospective families to secure enrollment.
Lead tours, highlight brand and center features, and maintain connections with potential customers.
Maintain a strong understanding of childcare offerings in the community.
Maintain the lead tracking portal and customer database.
Coordinate registration and maintain customer and employee information in center systems.
Communicate with families about matters such as billing and newsletters.
Plan and manage the budget for “parent pleasers.”