Business Manager

Day & Nite AmeriServe•Tucker, GA

22d•Onsite

About The Position

The Business Manager is the operating and financial engine of the Tucker, Georgia branch, overseeing workflow from work order to cash. Reporting to the Regional Business Manager, this role manages scheduling and capacity, quote follow-up and conversion, invoicing, time and attendance, and branch P&L performance. The Business Manager partners daily with field leadership to keep technicians productive, work moving, and customers informed. The position is on-site at the Tucker office Monday through Friday, with flexibility needed during month-end close and peak season. Occasional local travel to customer and job sites is required. A valid driver's license is required. Compensation is $65,000–$85,000 plus a performance-based bonus.

Requirements

At least 5 years of operations or business management experience in commercial HVAC, refrigeration, facilities services, or another field service business.
A track record of improving operating metrics such as utilization, billing cycle time, quote conversion, or margin, with examples to discuss.
Strong financial acumen, including P&L review, budgeting, and variance analysis.
Experience leading teams and holding direct reports and peers accountable to measurable targets.
Advanced Excel skills and comfort working in an ERP and field service management system.
Clear, direct communication with customers, technicians, and senior leadership.
Bachelor's degree in Business, Finance, Engineering, or a related field, or equivalent experience.
Valid driver's license.
Ability to work on-site Monday through Friday and provide flexibility during month-end close and peak season.
Ability to travel occasionally to local customer and job sites.

Nice To Haves

Experience with NetSuite, Paycor or similar timekeeping systems, and GPS/telematics platforms such as Samsara.
Multi-site restaurant, retail, or national account service experience.
Familiarity with PM contracts, NTE work orders, and time-and-materials (T&M) quoting.

Responsibilities

Lead branch resource planning with field leadership, matching technician capacity to demand service, parts-return trips, and high not-to-exceed (NTE) work.
Drive first-call readiness with Supply Chain and Logistics Coordination to reduce parts-at-shop delays and rescheduled jobs.
Monitor technician utilization and field time, reconciling timekeeping, GPS, and work order data to identify lost hours and coaching opportunities.
Manage the quote pipeline end to end, reviewing, sending, and following up on quotes from demand service calls and PM inspections to increase conversion.
Own invoicing throughput and accuracy by setting daily targets, clearing invoice holds and escalations, and closing monthly billing on schedule.
Partner with Accounts Receivable on collections for key and past-due accounts.
Review the branch P&L monthly with Finance, explain budget variances, and own corrective actions.
Maintain the branch scorecard covering revenue, gross margin, technician utilization, quote conversion, invoicing cycle time, and A/R aging; review KPIs weekly with leadership.
Support annual branch budgeting and forecasting.
Review and approve branch time and attendance accurately and on schedule, ensuring compliance with company pay policies and wage-and-hour requirements.
Partner with Human Resources on hiring, onboarding, and branch staffing plans.
Serve as a primary business contact for the branch's top accounts, leading account reviews, providing work order status updates, and resolving service and billing escalations.
Set a consistent customer communication cadence so customers receive work order updates proactively.
Run weekly branch operating meetings covering the work order board, invoicing, and quote review, with defined owners, actions, and follow-through.
Identify process breakdowns across field and office workflows and implement lasting fixes.
Champion adoption of NetSuite and field service tools, ensuring data quality supports reliable reporting.