Business Manager, Payment Experiences

Capital One • McLean, VA

3d • $179,700 - $205,100

About The Position

As a Business Analysis Manager at Capital One, you will use strategic and analytical skills to address major company challenges, working with colleagues to develop and test strategies that affect business results. The role is in Retail Bank and focuses on strategy and analytics for the Checking portfolio: assessing segment needs, conducting competitive analysis, and developing feature business cases to prioritize experiences that can increase customer satisfaction and engagement.

You will collaborate with partners in digital product development, marketing, and fraud to identify and develop the right strategic intent and go-to-market approaches. A hypothesis-driven analytical approach will support strategy setting, business-case development, outcome testing, and impact measurement. The role may manage and develop one to two analysts, and includes responsibility for delivering business intent and product strategy across concurrent projects and programs.

Requirements

• At least 3 years of professional experience performing analysis.
• Currently possess or be in the process of obtaining, with the required degree expected on or before the scheduled start date, a bachelor's degree in a quantitative field or a master's degree in a quantitative field or an MBA with a quantitative concentration.
• Demonstrated decision-making and problem-solving based on analytics, with strong quantitative and conceptual thinking skills.
• Strong business judgment, leadership, and integrity, including the ability to make tenacious, responsible decisions.
• Ability to build and leverage a high-performing team and enterprise partnerships, foster innovation, drive decisions, hold partners accountable, and deliver results.
• Strong written and oral communication, strategic influencing, interpersonal, and negotiation skills.
• Results orientation and the ability to drive and execute an agenda in an uncertain and changing environment.
• Track record of thriving in a fast-paced, entrepreneurial, and dynamic environment.

Nice To Haves

• Master’s degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• 5 or more years of experience in analysis.
• 2 or more years of experience in financial services.
• 1 or more year of experience in consulting.
• 2 or more years of experience in people management.
• Previous consulting experience.

Responsibilities

• Develop business strategies to drive growth, profitability, and competitive success in response to changing consumer and regulatory demands.
• Coach and mentor associates and, potentially, manage and develop one to two analysts.
• Develop and implement product and pricing strategies, and lead product-level modeling and analytics.
• Lead direct-to-consumer marketing efforts for select products and establish strategic intent for products distributed through retail channels.
• Develop targeted insights to inform new customer experiences, technology, concepts, and go-to-market strategies.
• Use consumer credit trends, historical behavior, risk models, and rigorous monitoring and analysis to improve credit performance.
• Manage and sequence delivery of business intent, develop business requirements, and execute product strategy.
• Oversee multiple projects and programs concurrently.
• Partner with colleagues across IT, Sales, Operations, Finance, and other functions to improve quality, volume, service, and profitability.
• For the Checking portfolio, assess segment-level needs, conduct competitive analysis, build feature business cases, and guide feature priorities.
• Work with digital product development, marketing, and fraud partners to develop strategic intent and go-to-market strategies.
• Use hypothesis-driven analysis to set strategy, build business cases, test outcomes, and measure impact.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager