Business Manager, Payment Experiences

Capital One • McLean, NY

2d • $164,800 - $205,100

About The Position

As a Business Analysis Manager at Capital One, you will use strategic and analytical skills to address major company challenges, develop and test strategies, and support business outcomes in a collaborative environment. Within Retail Bank, this role focuses on growing the Checking business by identifying and prioritizing customer experiences that can increase satisfaction and engagement. The position uses strategy and analytics to assess segment-level needs, analyze competitors, and develop feature business cases. It partners with digital product development, marketing, and fraud teams to shape product intent and go-to-market strategies. A hypothesis-driven analytical approach supports strategy setting, business-case development, outcome testing, and impact measurement.

The Business Manager may manage and develop one to two analysts, coach and mentor associates, and lead work across multiple projects and programs. The role calls for strategic judgment, rigorous quantitative analysis, strong communication and influencing skills, and the ability to deliver results in a fast-paced, changing environment. The position is eligible for performance-based incentive compensation. Listed full-time annual salary ranges are $164,800–$188,100 in McLean, Virginia, and $179,700–$205,100 in New York, New York; pay for other locations depends on the applicable location range.

Requirements

• At least 3 years of professional experience performing analysis.
• Currently has, or is pursuing with the degree expected by the scheduled start date, a bachelor's degree in a quantitative field or a master's degree in a quantitative field or an MBA with a quantitative concentration.
• Strong analytical decision-making and problem-solving ability, including a strong quantitative orientation.
• Strong business judgment, leadership, and integrity, with the ability to make responsible decisions.
• Ability to build and leverage high-performing teams and business partnerships across the enterprise.
• Strong written and oral communication, strategic influencing, and negotiation skills.
• Ability to achieve short- and long-term goals and execute in an uncertain, changing environment.
• Track record of thriving in a fast-paced, entrepreneurial, and dynamic environment.

Nice To Haves

• Master’s degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• 5+ years of experience in analysis.
• 2+ years of experience in financial services.
• 1+ year of experience in consulting.
• 2+ years of experience in people management.
• Previous consulting experience.

Responsibilities

• Develop business strategies to drive growth, profitability, and competitive success in response to changing consumer and regulatory demands.
• Assess customer segment needs, conduct competitive analysis, and develop business cases to prioritize Checking product features and experiences.
• Partner with digital product development, marketing, and fraud teams to develop product intent and go-to-market strategies.
• Use hypothesis-driven analysis to set strategy, build business cases, test outcomes, and measure impact.
• Develop and implement product and pricing strategies, and lead product-level modeling and analytics.
• Lead direct-to-consumer marketing efforts for select products and develop strategic intent for products distributed through the retail channel.
• Develop targeted insights to inform customer experiences, technology, concepts, and go-to-market strategies.
• Analyze consumer credit trends and historical behavior, create risk models, and test hypotheses to improve credit performance through monitoring and analysis.
• Manage and sequence delivery of business intent, develop business requirements, and execute product strategy.
• Oversee multiple projects and programs concurrently.
• Work with partners across IT, Sales, Operations, Finance, and other areas to improve quality, volume, service, and profitability.
• May manage and develop one to two analysts and coach and mentor associates to develop and retain talent.
• Drive decisions, hold business partners accountable, foster innovation, and deliver short- and long-term results.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager