Business Manager

The Learning Experience - New Rochelle•City of New Rochelle, NY

19d•$75,000 - $85,000

About The Position

Business Managers at The Learning Experience are responsible for the financial and operational performance of the Center. They apply business acumen to customer engagement and people leadership, helping create an environment where others can thrive. The role combines center operations and financial management with marketing, family engagement, enrollment, and customer communications. The Business Manager works in partnership with the Center Director on team meetings and supports effective center staffing, scheduling, and service delivery.

Requirements

At least 3 years of experience in retail or store management; cross-industry experience is welcome.
At least 2 years of experience in a customer-facing sales setting.
Demonstrated leadership ability.
Ability to use data to understand the business and make decisions.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Drive financial performance and productivity across the Center’s operational activities.
Analyze and reconcile monthly profit and loss statements, and create action plans based on past performance and forecasted occupancy.
Hire talent and ensure the Center is fully staffed with high-performing teachers.
Manage labor and approve final work schedules to maintain appropriate ratios.
Forecast future enrollment based on annual graduation.
Process payroll and ensure timekeeping systems are accurate.
Manage center inventory, including office supplies, food, curriculum, and staff recognition items.
Manage vendor relationships and organize facilities maintenance and technology support.
Ensure parent billings, accounts receivable, and collections are accurate.
Conduct team meetings with the Center Director to share important information and set direction.
Execute brand marketing campaigns within the Center and implement local marketing activities.
Oversee the Work and Family program by building relationships with community and business leaders, housing communities, chambers of commerce, and local businesses.
Use social media channels to support parent engagement and retention.
Nurture leads by scheduling and conducting tours and following up with prospective families to secure enrollment.
Lead tours that highlight the brand and Center, and maintain strong connections with prospective customers.
Maintain a strong understanding of childcare offerings in the community.
Maintain the lead-tracking portal and customer database.
Coordinate registration and maintain customer and employee information in Center systems.
Communicate with families about matters such as billing and newsletters.
Plan and manage the budget for “parent pleasers.”