Business Manager

University of New Hampshire

47d•$50,210 - $89,440•Onsite

About The Position

The Business Manager serves as the primary administrative and financial operations lead for the University Instrumentation Center (UIC), supporting the efficient and compliant management of shared research facilities and instrumentation services. Core responsibilities include drafting and routing contractual agreements, coordinating instrument rate development and annual rate reviews; managing invoicing, billing workflows, accounts payable and receivable, purchasing, and financial reconciliation activities; administering controlled facility access; maintaining business processes within the core facility management software; and supporting website content, communications, and marketing updates. The position works closely with faculty, staff, and institutional partners to ensure accurate cost recovery, transparent financial practices, and consistent customer service across UIC operations.

Requirements

Bachelor's degree in Business Administration, Accounting, Finance, Public Administration, Higher Education Administration, or a related field and three (3) years of relevant professional experience, or; Associate's degree and five (5) years of relevant professional experience, or; Seven (7) years of progressively responsible professional experience in financial administration, business operations, grants administration, research administration, procurement, accounting, service center operations, or a related field.
Experience managing financial transactions, including invoicing, accounts payable, accounts receivable, billing, reconciliation, and budget monitoring.
Experience developing, administering, or supporting complex business processes and operational workflows.
Demonstrated ability to analyze financial data and maintain accurate records and documentation.
Experience with enterprise financial systems, business management software, databases, or similar administrative platforms.
Experience supporting purchasing and procurement activities in a complex organizational environment.
Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholders.
Demonstrated ability to communicate effectively with faculty, researchers, staff, vendors, and external customers.
Experience creating or maintaining business documentation, policies, procedures, or reports.
Proficiency with Microsoft Office applications, particularly Excel, Word, and financial reporting tools.

Nice To Haves

Experience supporting university research administration, core facilities, recharge centers, shared instrumentation programs, or other cost-recovery business operations.
Knowledge of federal cost-accounting principles, service center rate development, and sponsored research financial requirements.
Experience with core facility management systems such as Idea Elan, iLab, Agilent CrossLab, or similar platforms.
Experience managing user access systems, customer relationship processes, websites, or communications activities.
Familiarity with higher education procurement, accounting, and compliance requirements.

Responsibilities

Provides primary oversight of the financial and business processes that support sustainable operation of UIC facilities and services.
Develop and support instrument service rates and annual rate reviews.
Manage invoicing and billing processes for internal and external users.
Oversee accounts payable and accounts receivable activities.
Monitor revenue collection and reconcile financial transactions.
Coordinate cost recovery documentation and reporting.
Coordinate service contracts.
Ensure compliance with university policies and sponsor requirements related to recharge and service center operations.
Serves as the business process lead for UIC administrative systems, ensuring accurate and efficient management of facility operations.
Work with technical staff to generate formal quotes, including scopes of work, budgets, and timelines.
Coordinate contractual agreements and managing institutional approvals.
Administer and coordinate workflows within the facility management software.
Manage user account setup and service request workflows.
Maintain service records, usage documentation, and operational reports.
Develop and document standardized business procedures.
Coordinate system updates and process improvements to enhance efficiency and user experience.
Support data integrity and reporting for facility utilization and financial performance.
Coordinates purchasing activities and administrative support functions that enable facility operations.
Process purchases of supplies, equipment, maintenance services, and consumables.
Track procurement transactions and vendor relationships.
Coordinate approvals, receiving, and payment workflows.
Support inventory tracking and operational resource planning.
Assist facility managers and technical staff with administrative procurement needs.
Administer controlled access systems for facility users.
Maintain website content related to services, instrumentation, rates, and policies.
Coordinate marketing and outreach materials for facility programs and capabilities.
Respond to user inquiries regarding access, billing, and service processes.
Support communications that promote facility utilization and awareness.
Maintain records and documentation supporting audits and compliance reviews.
Ensure transparency of pricing methodologies and billing practices.
Coordinate periodic reviews of business processes and service-center performance metrics.
Develop reports and recommendations that improve operational effectiveness.
Support strategic planning efforts related to shared research infrastructure and facility sustainability.