Business Lines Senior Territory Manager

Liberty Mutual•Marlton, NJ

26d

About The Position

Owns and manages an assigned geographic territory, driving profitable premium growth and achieving financial and operational goals. Under limited supervision, manages broad agency partnerships, including 100+ agency storefronts in one local territory, and optimizes territory performance. Develops and executes territory and agency strategies using company programs, tools, and resources in collaboration with internal business partners. The role focuses on business lines across a broad range of commercial products, coverages, and market appetites. It works with agents and brokers to grow small commercial business, secure targeted larger accounts, manage account pipelines end-to-end, oversee renewals, and work across multiple underwriting segments. Agency management includes prospecting, business planning, engagement, training, compensation, and agency plant optimization. Outreach is primarily in person, supplemented by audio or video conferences, email, and other digital media. Builds mutually beneficial agency partnerships with agency owners, managers, and frontline staff, serving as a trusted advisor. Provides product, underwriting philosophy, appetite, and system training and support to improve retention and develop new business. Creates and executes agency plans aligned with business strategies, including carrier consolidation and book transfers, agency expansion, service center support, and new product or program rollouts. Ensures quality new-business flow, appropriate book mix, and risk management across individual agency books and the territory; clarifies target markets and addresses profitability or business-quality concerns. Collaborates with underwriting, product management, claims, and risk control partners to identify opportunities, solve problems, share competitor and industry intelligence, and represent agent and customer perspectives. Partners with Personal Lines or Business Lines counterparts on shared agency assignments, and uses internal and external channel programs, business development tools, and production and profitability data. Provides leadership and mentoring to teammates, guides agency initiatives, contributes to continuous improvement, and performs other duties as assigned.

Requirements

Bachelor's degree or equivalent industry experience.
At least six years of progressively more responsible insurance sales and management experience.
Advanced knowledge of company services and products, marketing techniques, insurance contracts, risk funding and rating plans, and industry trends.
Proven record of revenue growth and sales success in a prior role.
Proven success developing and building partnerships, making decisions, and solving problems.
Advanced business knowledge, including production management, claims, loss prevention, underwriting, administration, sales operations, and agency business operations.
Highly effective written and oral communication, presentation, persuasion, timing, tact, and negotiation skills.
Strong customer focus, interpersonal relationship skills, and problem-solving ability.
Advanced analytical thinking, business analytics, and business development skills.
Strong time-management and team-orientation skills.
Well-versed understanding of marketing principles.
Must hold a state license if required.
Ability to travel daily, with occasional overnight travel.
Appropriate driving record to operate a company vehicle.

Responsibilities

Own and manage an assigned geographic territory to drive profitable premium growth and meet financial and operational goals.
Manage a broad portfolio of agency partnerships, including 100+ agency storefronts within one local territory, and optimize territory performance.
Create, maintain, and execute territory and agency strategies and plans to achieve written premium, profit, and new-business goals.
Lead agency management activities, including prospecting, business planning, engagement, training, compensation, and agency plant optimization.
Build and cultivate agency partnerships through in-person engagement with agency ownership, management, and frontline staff.
Serve as a trusted advisor and provide product, underwriting philosophy, appetite, and system training and support to improve retention and develop new business.
Work with agents and brokers to grow small commercial business, secure targeted larger accounts, manage account pipelines end-to-end, and oversee renewals across underwriting segments.
Conduct agency outreach primarily through in-person visits, supplemented by audio or video conferences, email, and other digital media.
Ensure quality new-business flow, appropriate book mix, and risk management for individual agency books and the assigned territory.
Clarify appetite and target markets and address profitability or business-quality concerns.
Collaborate with underwriting, product management, claims, and risk control partners to identify opportunities, solve problems, share competitor and industry intelligence, and provide the agent and customer perspective.
Partner with Personal Lines or Business Lines counterparts on shared agency assignments.
Use internal and external programs, business development tools, and production and profitability data to support agency management and the Independent Agent channel.
Provide leadership and mentoring to team members, guide agency initiatives, and contribute ideas for continuous improvement.
Perform other duties as assigned.