Business Intelligence Developer | Customer Support, Epic Solutions

Gundersen Health System•Stanfold, WI

2d•$70,000

About The Position

Emplify Health is seeking an experienced, customer-focused professional to join its Business Intelligence team as a Business Intelligence Developer, Customer Support - Epic Solutions. The role turns customer questions into complete, reliable analytics solutions for Epic data. The developer works with subject matter experts and key stakeholders to design, develop, enhance, and maintain analytics solutions, build trusted customer relationships, and clarify requests that may initially be ambiguous. The position is full-time, 80 hours biweekly (1.0 FTE), on a Monday–Friday day schedule. It is based at the Support Services Building in Onalaska, Wisconsin, with onsite, hybrid, or remote work options. Remote employment is available only to residents of Wisconsin, Minnesota, and Iowa. Starting pay is $70,000 per year, with the opportunity for higher pay based on experience. Emplify Health may fill the position at different experience levels. Emplify Health is a not-for-profit, patient-centered healthcare network and a partnership of Bellin Health and Gundersen Health System. The organization describes its culture as mission-driven and supportive of employees’ personal and professional growth.

Requirements

Bachelor’s degree in IT or a related field.
Experience with Power BI development, writing SQL, and Databricks.
Experience gathering requirements and documenting them clearly.
Strong customer relationship skills, including active listening and clear, plain-language communication.
Strong organizational, analytical, and critical-thinking skills.
Strong collaboration skills and ability to work effectively with cross-functional teams and stakeholders.

Nice To Haves

Epic certification and experience are highly desired.
Cogito certification is a plus.
Depth in a specific Epic area, such as revenue cycle, is a plus.
Familiarity with Epic tools including Healthy Planet and SlicerDicer.

Responsibilities

Turn ambiguous customer requests into clear requirements and effective solutions by asking appropriate questions.
Participate in office hours, assist customers, and build complete solutions based on their requests.
Design, develop, enhance, and maintain analytics solutions for Epic data.
Perform validation, testing, and user acceptance testing.
Train users on the solutions developed.
Contribute to data governance, including standards, definitions, and documentation.
Set clear expectations with customers about scope and timing.
Work with subject matter experts and key stakeholders.

Benefits

Comprehensive benefits package including medical, dental, life insurance, and HSA/FSA.
Substantial retirement contribution, including a 401(k) match and annual discretionary base contribution.
Paid Time Off combining vacation, sick, and personal days.
Professional development opportunities, a Tuition Investment Program, and a Career Development Center.
Wellness program with incentives.
Employer-paid life insurance and AD&D.
Optional short-term and long-term disability coverage.
Employee assistance program.
Identity theft protection.
Pet insurance.
Colleague recognition and rewards program.
Employee discount program.
Supportive work environment and culture where employees are valued and appreciated.