Business Intelligence Analyst Sr (Hybrid Webster or Boston)

MAPFRE•Webster, MA

3d•$100,900 - $169,900•Hybrid

About The Position

The Business Intelligence Analyst Sr is a hands-on role within Claims focused on turning complex data into clear business decisions. The analyst investigates questions affecting Claims performance, challenges assumptions, recommends actions, measures the results of business changes, and helps shape the organization’s use of analytics and AI. The role involves direct work with business leaders and collaboration with Claims and cross-functional teams. The position requires hybrid work from the company’s Webster or Boston, Massachusetts office; fully remote candidates are not being considered. The role is not eligible for sponsorship now or in the future.

Requirements

Property & Casualty Claims experience, including a strong understanding of claims data, operations, and factors that influence outcomes.
Six or more years of progressively responsible experience in analytics, business intelligence, or a related analytical role.
Advanced SQL skills, including the ability to independently explore, combine, reconcile, and validate complex datasets.
Experience with business intelligence tools, such as Microsoft Power BI.
Strong analytical judgment, including structuring ambiguous questions, identifying meaningful drivers, and translating findings into practical recommendations.
Experience using AI tools to improve analytical work, or demonstrated ability to quickly adopt new tools and methods.
Clear written and verbal communication skills, including explaining complex findings, recommending a course of action, and influencing senior leaders.
Experience leading analytical projects, influencing across functions, and helping other analysts strengthen their capabilities.
A bachelor's degree or equivalent professional experience.

Nice To Haves

Experience applying analytics to claims performance, operational improvement, financial outcomes, or customer experience.
Experience with SAS, Python, R, or comparable analytical tools.
Experience evaluating the impact of business, process, technology, or organizational changes.
Relevant insurance credentials, such as CPCU, AIC, or an analytics-related certification.

Responsibilities

Own complex analytical questions from problem definition and data exploration through recommendations and executive communication.
Analyze claims performance—including claim frequency and severity, loss and expense trends, operational performance, and customer outcomes—to explain drivers and identify opportunities.
Proactively identify emerging issues, challenge assumptions, and provide a point of view on where the business should act.
Use SQL and business intelligence tools to independently explore, combine, validate, and analyze complex claims data.
Develop analytical solutions, dashboards, and clear narratives to help leaders understand performance and make decisions.
Partner with Claims and cross-functional teams to evaluate options and translate findings into practical action.
Measure whether business initiatives deliver intended results, explain why, and recommend next steps.
Use AI to accelerate exploration and repetitive work while applying judgment, validating outputs, and protecting sensitive data.
Lead analytical projects, share expertise with other analysts, and strengthen reusable methods and analytical standards.