Business Insurance Account Executive

Marsh McLennan•Fort Lauderdale, FL

3d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Business Insurance Account Executive to support Producers and, where applicable, Marketing Account Executives. This role requires high-level expertise, technical detail, and client service, with a deep understanding of coverages, carrier guidelines, underwriting, and legislative changes. The Account Executive will exercise independent judgment in analyzing client needs and recommending coverage solutions. The position involves building and maintaining client and carrier relationships, developing client service plans, coordinating account activities, seeking cross-sell opportunities, managing renewals, leading marketing efforts, completing implementation processes, conducting relationship management meetings, assisting clients with service issues, and proficiently using client management systems. The role also includes attending industry seminars and mentoring team members.

Requirements

Bachelor's degree or equivalent education and related training.
Five years of relevant insurance industry experience.
Appropriate insurance license(s) required.
Strong client relations skills to build and maintain positive business relationships with clients and market contacts, including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems.
Ability to utilize leadership skills by providing direction, constructive feedback, development, and training while additionally being able to motivate others to maximize productivity and team morale.
Demonstrate proficiency in basic computer applications, such as Microsoft Office Suite.
Ability to travel, occasionally overnight.

Responsibilities

Build and maintain key client and carrier relationships by phone, email, and in person.
Develop and execute a comprehensive client service plan for all assigned accounts that address their business needs and risk management goals.
Coordinate internal/external activities to ensure both new and renewal accounts are handled in a timely, accurate, and professional manner.
Continually seek cross-sell opportunities and suggest new lines of coverage.
Work with Producer and/or Marketing Account Executive, if applicable, to monitor and manage the renewal process for assigned clients.
Coordinate meetings with client and/or Producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options.
Lead the marketing of accounts as requested by Producer and/or Marketing Account Executive.
Prepare marketing information for Producer or client as appropriate and provide required information to Marketing Account Executive where applicable.
Present options to the client as appropriate.
Complete the implementation process and prepare and deliver all applicable forms to client in conjunction with other service team members as appropriate.
Formulate a plan with Producer to conduct relationship management meetings and/or visits with assigned clients.
Assist assigned clients and staff with service questions related to administration, billing, claims issues, and problem solving.
Proficiently use client management system(s) to update policies, log activities, document client meetings, carrier follow-up, service issues, establish follow-up dates, and manage follow-up. Also, understand how to use the system to acquire information to assist clients.
Attend seminars, classes, and carrier meetings to keep abreast of new products and legislative changes.
Mentor team members.