Business Information/Systems Specialist - County Administration
About The Position
The Business Information/Systems Specialist supports multiple business units within County Administration and Transformation and Enterprise Services by evaluating, planning, redesigning, and implementing software system solutions. The role focuses primarily on County Administration and Transformation and Enterprise Services operations, records and information management, and systems used for core administrative functions. The position develops an understanding of business processes, procedures, software systems, and mobile deployment activities, then recommends ways to improve operational efficiency and effectiveness. It identifies opportunities to enhance existing systems, supports software upgrade requirements, and uses database reports and queries to obtain data on key performance measures and indicators in coordination with the County's Delivering What Matters (DWM) initiative. The role also applies knowledge of web-based applications to identify opportunities to expand web-based customer service delivery and provides guidance on complex software-related analysis, technical duties, and operational and capital issues. The specialist provides project management and business analysis services to develop innovative solutions for County Administration and the divisions it supports. This includes improving software-supported business processes, administering systems, and working with business leads and IT staff on process improvement.
Requirements
- Equivalent of a bachelor's degree in Computer Science, Business Administration, Quantitative or Statistical Analysis, or a related field.
- Three years of progressively responsible and complex business and engineering analysis experience in a medium to large government or service-industry organization.
- Valid driver's license.
- Reliable transportation for performing work responsibilities.
Nice To Haves
- Experience in project management, software administration, and process analysis and design.
Responsibilities
- Define, design, and implement business process improvements using software system enhancements and integration, including internal and external web-based applications and services.
- Support systems for County Administration, the County Board agenda and minutes management process, and records retention.
- Act as a system administrator for systems used by County Administration and Transformation Enterprise Services, including managing user access and troubleshooting systems.
- Identify software system gaps and opportunities in current-state definitions for County Administration and Transformation & Enterprise Services.
- Lead process improvement efforts with support from business leads and Information Technology staff.
- Evaluate business processes, procedures, software systems, and mobile deployment activities, and recommend improvements.
- Identify ways to enhance or maximize existing software systems and assist business units in identifying requirements for software upgrades.
- Operate software database reports and queries to obtain data on key performance measures and indicators in coordination with the County's Delivering What Matters initiative.
- Identify opportunities to enhance and expand web-based customer service delivery.
- Provide guidance on complex software-related analysis, technical duties, and operational and capital issues.
Benefits
- A comprehensive benefits package is provided to employees who work 20 hours per week or more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
