Business Implementation Manager

FleetPride • Irving, TX

22h • Remote

About The Position

The Business Implementation Manager leads the operational implementation of acquired locations and provides ongoing post–go-live support. This role partners closely with cross-functional teams, regional leadership, and local management to ensure safe, effective integration, operational stability, and performance improvement. The position plays a critical role in driving customer service excellence, operational efficiency, revenue growth, and talent development while serving as a subject matter expert for FleetPride operations.

Requirements

• High school diploma or GED required
• Strong communication and interpersonal skills with the ability to engage in diverse audiences
• Proven organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
• Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles.
• Ability and willingness to travel up to 75%.

Nice To Haves

• Associate’s or technical degree preferred
• Working knowledge of IBM iSeries / AS400 systems (menu navigation, data entry, reporting, and transaction processing).
• Familiarity with Karmak, Power BI, and Salesforce platforms.
• Experience in multi-location field training, enterprise system rollouts, or operational transformation initiatives.
• Exposure to blended learning methodologies (LMS, e-learning, video, and in-person facilitation).

Responsibilities

• Lead operations excellence support across diligence, pre-integration, integration, and post go-live phases for acquisitions.
• Deliver onsite training and SME-level support for service, safety, inventory, and operational standards.
• Ensure compliance with FleetPride safety programs, policies, and procedures.
• Partner with regional and local leadership to support employee retention, morale, and performance.
• Conduct tooling, capex, and talent capability assessments to ensure operational readiness.
• Train leaders and managers on FleetPride service KPIs, reporting, and performance management.
• Support sales and marketing efforts to grow revenue and customer retention.
• Implement processes to improve customer experience, maintenance performance, and warranty compliance.
• Support locations during extended onsite deployments as needed (travel-intensive role).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees