Oliver Wyman - Business Impact Manager - Performance Transformation

Marsh McLennan•Houston, NY

8d•Hybrid

About The Position

The Business Impact Manager (BIM) plays a critical day-to-day role in driving the operations strategy of Oliver Wyman’s industry and capability practices. The BIM organizes and prepares materials for team meetings, develops and maintains MIS, monitors content development and other investments, supports go-to-market offerings and commercial platforms, coordinates with other support functions, and assists with special projects. They also play a critical role in the annual strategy and budget-setting process and ensuring progress against it. The BIM will work collaboratively across a range of functions: e.g. finance, business development/project lifecycle, marketing, knowledge and talent management, recruiting, legal and events as well as working with other BIMs in the organization. The Performance Transformation (PT) Americas BIM will be part of the broader Americas Business Impact Department. Reporting is matrixed to the PT Americas Practice Leader and the Director of Business Impact for the Americas. This is a hybrid role that requires 3 days per week in the office. There is no option to be fully remote.

Requirements

Minimum 5 years of experience in professional services, ideally in an internal or management consulting role
Strong storytelling & communication skills (both written & verbal)
Excellent PowerPoint skills and the ability to craft compelling business presentations for executive audiences are a must
Strong analytical and problem-solving skills with a working knowledge of generative AI and work-optimization tools, plus a strong proficiency with MSFT Excel

Nice To Haves

Ability to build relationships with senior stakeholders
Ability to influence and interact with colleagues at all levels, including executive audiences
Ability to identify business opportunities and issues from varying perspectives
Ability to prioritize and manage multiple projects, work independently as needed, and meet tight business deadlines
Thrive in a fast-paced environment
Experience dealing with confidential and business critical issues
Willingness to respond to ad-hoc requests and projects
Comfortable in dealing with ambiguity or acting with limited direction or oversight on a regular basis

Responsibilities

Lead the development and implementation of strategic plans and operational enhancements
Execute special projects aligned to the Practice’s top strategic priorities, drawing on resources and expertise from across the immediate team and the broader firm
Work with the PT Americas Leadership Team to ensure that goals, objectives, and deadlines are met, including capability team leadership
Often singlehandedly, develop and drive agendas for key practice and leadership team meetings
Draft most Practice-related internal communications and management presentations
Develop business cases for all matter of investments
Lead the planning, budgeting, and execution phases of large-scale (100+ ppl) team events and activities
Coordinate with other geographies on global projects and strategic priorities
Work with Finance and Practice Leadership to develop, maintain/improve and monitor MIS, helping to identify matters requiring attention
In collaboration with Finance, lead the analysis in conjunction with the annual budgeting and capacity planning process
Work with Finance and Practice Leadership to ensure proper management and tracking of both ‘hard-’ and ‘soft-dollar’ investments
Serve as point person for client-facing teams seeking project investments, often helping to develop the investment thesis and terms
Help set experienced hire recruiting goals, interview senior candidates, and produce analysis to inform and influence experienced hire recruiting strategy and operations
Oversee integration efforts for new joiners at all levels (internal and external); new Partners and Principals in particular
Produce ad hoc analyses and points-of-view related to employee retention and attrition
Help manage and support ad hoc human capital related projects
Coordinate the Partner annual performance review and objective setting processes, in conjunction with Partner talent management
Produce analysis and implement routines relating to the firm’s ‘Best Foot Forward’ commercial effectiveness efforts
Work with different departments within OW and MMC to support client and client team requests and RFPs, including with Legal, Finance, and IT
Support the Practice’s marketing efforts including helping to shape the editorial calendar and coordinate event logistics