Oliver Wyman - Talent Manager - Chicago

Oliver Wyman Group•Chicago, IL

6d•$85,000 - $110,000•Hybrid

About The Position

Oliver Wyman is seeking a Talent Manager to manage a population of approximately 60 consultants across offices and Practices. The role oversees consultant scheduling and performance management and involves building close relationships with consultants to understand their strengths, development objectives, preferences, and career goals. The Talent Manager works with Partners and other Talent Managers to assemble consulting teams and address staffing or talent-management issues. The successful candidate balances business needs with consultants’ preferences, career goals, and development needs to achieve appropriate staffing and talent-management outcomes. The position works within a close-knit team on demanding timelines. It is hybrid and requires presence in the office three days per week; fully remote work is not available. Responsibilities span talent management, project staffing, consultant development and performance management, data analysis and reporting, and participation in broader Human Capital projects. The role also maintains employee records and resource-planning systems, prepares recurring reports, supports leadership materials, and collaborates on cross-Practice Group, Market, and Regional assignments.

Requirements

Bachelor’s degree.
3–5 years of relevant professional experience in a fast-paced, dynamic client-services business environment.
Ability to establish and develop relationships at all organizational levels.
Professional credibility and the ability to communicate and negotiate effectively with people of diverse personalities, cultures, and backgrounds.
Excellent written and verbal communication skills, including the ability to tailor messages to the audience.
Self-motivated and proactive, with ownership of work and flexibility to reprioritize.
Comfort working with data, Excel, PowerPoint, and enterprise resource-management software.
Strong attention to detail and accuracy, with the ability to manage multiple projects and tasks simultaneously, organize and prioritize work, and meet deadlines.
Ability to work independently and thrive in a team-oriented, fast-paced environment.

Nice To Haves

Management consulting experience.
Human Resources experience.
Genuine interest in consultants’ development and career success.
Creative, strategic thinking and an ongoing interest in improving processes.

Responsibilities

Use performance management processes to discuss consultants’ development needs and training opportunities.
Build relationships with consultants and become a trusted advisor.
Direct consultants to career advice resources and assist with escalating employee-relations issues or Human Capital operations questions.
Monitor work-life-quality issues and escalate them when needed.
Collaborate with the Human Capital Manager on pyramid management, training, onboarding, and performance-improvement initiatives.
Understand the nature of project work and roles being staffed, and liaise with project team leaders about staffing needs.
Collect project details from Partners and Practice Group Talent Managers for assigned projects.
Anticipate capacity issues and manage consultant and Partner expectations.
Manage staffing for Business Development, Intellectual Capital, and other beach work.
Communicate staffing outcomes empathetically to consultants in the Talent Manager’s assigned population.
Track mobility issues, holidays, training, background checks, and other staffing-related tasks.
Understand consultant performance, skills, and development needs to facilitate staffing.
Apply the performance-management framework and competency model to consultants’ situations.
Read performance appraisals and follow up on issues or performance flags with project teams and managers.
Coordinate, attend, and contribute to annual Career Review meetings for assigned consultant populations.
Review weekly utilization reports and cross-reference them with Retain to ensure information is current.
Assist with project pipeline and consultant availability reports.
Prepare documents and exhibits for senior leadership meetings using Excel and PowerPoint.
Assist with analysis of performance outcomes and provide ad hoc analysis and reporting.
Use enterprise resource-management tools and performance systems, maintain employee records, and keep resource-planning systems current.
Prepare key weekly reports.
Participate in Human Capital projects involving topics such as employee experience, retention, benefits, flexible working, utilization, and performance.
Organize own work and guide colleagues in developing project deliverables.
Work collaboratively on cross-Practice Group, Market, and Regional teams and special assignments.
Represent Oliver Wyman values and seek opportunities to contribute beyond the Talent Manager function.