Oliver Wyman - Talent Manager - Chicago

Marsh McLennan•Chicago, IL

12h•Hybrid

About The Position

Oliver Wyman is seeking a Talent Manager to manage a population of approximately 60 consultants across its offices and Practices. The role oversees consultant scheduling and performance management while building individual relationships to understand consultants’ strengths, development objectives, personal preferences, and career goals. The Talent Manager works with Partners and other Talent Managers to assemble consulting teams and address staffing or talent-related issues, balancing business needs with consultants’ preferences and development needs. The position is part of a close-knit team working to demanding timelines. It is hybrid and requires a presence in the office three days per week; fully remote work is not an option. The role combines talent management, project staffing, consultant development and performance management, data analysis and reporting, and participation in broader Human Capital projects. It includes maintaining employee records and resource-planning systems, preparing reports and materials for senior leadership, and contributing to cross-Practice, Market, and Regional assignments. The position requires a bachelor’s degree and 3–5 years of relevant professional experience in a fast-paced, dynamic client-services business environment. Management consulting and/or Human Resources experience is preferred. The applicable base salary range is $85,000–$110,000, with possible performance-based incentives. Oliver Wyman offers a total rewards package that includes health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs.

Requirements

Bachelor’s degree.
3–5 years of relevant professional experience in a fast-paced, dynamic client-services business environment.
Ability to establish and grow relationships at all levels of an organization.
Professional credibility and ability to communicate and negotiate effectively with people of diverse personalities, cultures, and backgrounds.
Excellent written and verbal communication skills, including the ability to tailor messages to the audience.
Self-motivated and proactive, with ownership of work and flexibility to reprioritize.
Comfort working with data, Excel, PowerPoint, and enterprise resource management software.
Strong attention to detail and accuracy, with the ability to manage multiple projects and tasks simultaneously.
Ability to organize and prioritize work and manage schedules effectively to meet deadlines.
Ability to work independently and thrive in a team in a fast-paced environment.
Genuine interest in consultants’ development and career success.

Nice To Haves

Management consulting experience.
Human Resources experience.
Creative and strategic approach to improving processes.

Responsibilities

Use performance management processes to discuss consultants’ development needs and training opportunities.
Build relationships with consultants and become a trusted advisor to them.
Direct consultants to career-advice resources and assist with escalating employee-relations issues or Human Capital operations questions.
Monitor work-life-quality issues and escalate them when needed.
Collaborate with the Human Capital Manager on pyramid management, training, onboarding, and performance-improvement initiatives.
Understand the type and level of work and roles being staffed, and liaise with project team leaders to understand staffing needs.
Collect project details from Partners and Practice Group Talent Managers for assigned staffing.
Anticipate capacity issues and manage consultant and Partner expectations.
Manage staffing for business development, intellectual capital, and other beach work.
Communicate staffing outcomes empathetically to consultants within the Talent Manager’s purview.
Track mobility issues, holidays, training, background checks, and other staffing-enabling tasks.
Understand consultant performance, skills, and development needs to facilitate staffing.
Apply the performance management framework and competency model to consultant situations.
Read performance appraisals and follow up on issues or performance flags with project teams and managers.
Coordinate, attend, and contribute to annual Career Review meetings for assigned consultant populations.
Review weekly utilization reports and cross-reference them with Retain to ensure information is current.
Assist with project pipeline and consultant availability reports.
Prepare documents and exhibits for senior leadership meetings using Excel and PowerPoint.
Assist with analysis of performance outcomes and conduct ad hoc analysis and reporting.
Use enterprise resource management tools and performance systems; maintain employee records and keep resource-planning systems up to date.
Prepare key weekly reports.
Participate in projects within and adjacent to Human Capital, including topics such as employee experience, retention, benefits, flexible working, utilization, and performance.
Organize own work and guide colleagues in developing project deliverables.
Work collaboratively on cross-Practice Group, Market, and Regional teams on special or ad hoc assignments.
Embody Oliver Wyman values and seek opportunities to learn about the firm beyond the Talent Manager function.