Business Engagement Manager-Retina-Northeast

Harrow, Inc.

3d•Remote

About The Position

The Business Engagement Manager (BEM) manages business across an assigned base of new and existing Ophthalmology and Retina customers. As a key member of the commercial team in the assigned region, the BEM pursues management-by-objectives goals, manages current GPO contracts, conducts quarterly business reviews with accounts, and supports customer retention and advocacy to achieve defined portfolio performance outcomes. The role cultivates executive leadership relationships within assigned accounts and serves as a liaison between Harrow and those accounts. It reports to the Director, Business Engagement. The position is remote, ideally located for relatively easy access to assigned customers, and requires travel up to 50%, including overnight stays.

Requirements

5–10+ years of strategic Retina and/or Ophthalmology sales experience.
Bachelor’s degree.
Experience executing targeted business plans around priorities and goals.
C-suite business acumen for executive presentations, engagement, and appropriate follow-up.
Strong written, verbal, and presentation communication skills, including executive preparation and delivery of C-suite presentations.
Ability to think creatively when confronting issues and pursuing novel approaches to existing problems.
Ability to work under pressure, meet deadlines, and exercise sound business judgment, critical thinking, and high ethical standards.
Ability to manage multiple projects simultaneously, adjust priorities as needed, and meet deadlines.
Proficiency with CRM systems and Microsoft Office software.
Team-oriented approach and a positive, can-do attitude.

Nice To Haves

Ophthalmic market experience, specifically in Ophthalmology and Retina.
MBA; additional years of service can replace the MBA preference.

Responsibilities

Communicate, educate, and explain posterior portfolio GPO contract offerings and updates to practices, ASCs, and their leadership using approved messaging and materials.
Serve as an account-management liaison between Harrow and assigned accounts identified by commercial leadership.
Ensure appropriate use of the Customer Relationship Management (CRM) system.
Execute cohesive strategies and collaborate compliantly with Marketing, Field Sales, GPO, Market Access, and Inside Sales.
Manage the assigned operating expense budget for travel and customer training.
Monitor Harrow’s share percentage of portfolio products within assigned territories or accounts.
Evaluate customer, market, and competitor activity and communicate findings to the organization.
Establish and maintain effective access and reimbursement initiatives and triage where appropriate.
Use available resources to enhance productivity and provide optimal customer satisfaction.
Maintain communication and collaboration with the Area Sales Director and KAM Team on strategic initiatives and physician engagement.
Manage customer retention and advocacy to help ensure portfolio performance achieves defined outcomes.
Conduct quarterly business reviews with assigned accounts and manage current GPO contracts.