Business Director, People Analytics

Capital One • McLean, VA

18h • Hybrid

About The Position

As a Business Director, People Analytics at Capital One, you will lead a team in developing, testing, and scaling strategies that shape how the company attracts, develops, and retains talent as its workforce evolves in the age of AI. People Strategy & Analytics combines data and analytics with enterprise-wide projects to support workforce transformation. The team partners with HR and senior executives to shape talent strategy, turn insights into action, and build tools, playbooks, and forums that support better talent decisions.

You will lead analysts and address complex, open-ended workforce questions in a rapidly changing environment. The role also coordinates enterprise initiatives and partners with senior leaders across HR and the business. Work may include building workforce analyses and tools, predicting attrition, testing retention strategies, assessing how AI reshapes roles, measuring associate potential, and driving a consistent AI workforce strategy across business lines.

This is a hybrid role, subject to Capital One’s hybrid policy and required on-site presence at the designated office location. The position may be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives. Capital One states that it will consider sponsoring a new qualified applicant for employment authorization for this position.

Requirements

• Bachelor’s degree.
• At least 4 years of experience performing quantitative analysis.
• At least 4 years of experience performing qualitative analysis.
• At least 2 years of experience performing people management.
• At least 2 years of experience performing project management.
• Proven problem-solving and decision-making grounded in analytics, with conceptual thinking and a strong quantitative orientation.
• Excellent written and oral communication skills and strategic influence.
• Strong business judgment, leadership, and integrity.
• Results orientation and ability to drive an agenda in an uncertain and fluid environment.
• Track record of thriving in a fast-paced, entrepreneurial, and dynamic environment.

Nice To Haves

• Master’s degree.
• 2+ years of experience in financial services.
• 1+ year of experience in consulting.
• Previous consulting experience is a plus.

Responsibilities

• Drive the enterprise strategy for building an AI-ready workforce, including assessing how AI reshapes roles and evolving hiring, reskilling, and organizational-design responses.
• Design and scale resources and governance forums that help enterprise leaders transform with AI and plan talent strategies.
• Build analyses, models, and tools related to attrition, retention, internal mobility, and sentiment to inform executive talent decisions.
• Independently own complex workforce problems by framing the problem, driving analysis, and delivering recommendations for executive decisions.
• Use enterprise AI tools to accelerate analysis, delivery, and program execution.
• Build productive relationships across HR and business lines to sequence and deliver multiple priorities.
• Manage and develop a team of analysts, and coach and mentor associates across the organization.
• Develop analyses and tools to help business leaders build a future-ready, AI-enabled workforce.
• Build attrition models and test retention strategies.
• Analyze how AI is reshaping roles and test hiring, retention, and talent-development strategies.
• Design ways to understand and measure associate potential.
• Lead cross-functional initiatives and partner with business lines to drive a consistent AI workforce strategy.
• Communicate recommendations and influence agreement through data storytelling, negotiation, and strategic communication.
• Drive decisions and short- and long-term goals in complex, ambiguous, and changing environments.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director