Director, People Analytics & AI

Western Union•Denver, CO

3d•Hybrid

About The Position

Western Union is seeking a strategic leader to head its People Analytics & AI team. The role combines workforce data and AI to shape talent strategy, workforce planning, organizational effectiveness, and the employee experience. The Director will turn workforce data into insights that inform executive decisions and HR policy, while applying AI to make HR support simpler, faster, and more personalized. The position is hybrid in Denver, Colorado, with an expectation to work from the office at least three days per week. The Director will set the vision for people analytics and AI in HR; design, govern, and scale enterprise HR AI agents; and oversee their lifecycle from use-case design and testing through launch, adoption, and ongoing improvement. The role also builds data and AI capabilities across HR, leads change management to support adoption, and manages a team of four direct reports.

Requirements

10+ years of experience in analytics, data science, AI, product analytics, or an adjacent discipline.
3–5+ years leading teams or major cross-functional programs.
Demonstrated experience taking analytics or AI products from idea through implementation and adoption.
Strong grounding in advanced analytics, including predictive modeling and employee listening and sentiment data.
Hands-on knowledge of generative AI and agent platforms, such as Microsoft Copilot; data visualization tools, such as Power BI or Tableau; and HRIS platforms, such as Workday.
Working knowledge of retrieval-augmented generation (RAG), prompt and context design, agent orchestration, evaluation, and integration with enterprise systems such as Workday and ServiceNow.
Experience with end-to-end enterprise agent development and the ability to assess which platform is best suited to deliver solutions.
Solid understanding of data governance, responsible AI, and global data privacy requirements.
High integrity and discretion in handling sensitive employee data.

Responsibilities

Set and lead the vision for people analytics and AI in HR, focused on improving workforce insights and employee experience.
Translate complex data into clear narratives that influence executive decisions and HR policy.
Use AI-powered tools, including Copilot agents and self-service assistants, to improve employee access to HR support.
Design, govern, and scale HR AI agents across the enterprise, establishing standards for development, evaluation, and responsible deployment.
Manage the full lifecycle of HR AI products and agents, from use-case design and testing through launch, adoption, and continuous improvement.
Build data and AI skills across HR and lead change management to drive adoption of new tools and ways of working.
Manage and develop a team of four direct reports.