Business Director- Chief of Staff, Encore

Capital One•McLean, VA

About The Position

As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. Capital One is building modern software platforms to power our Credit Card business and drive faster speed to market, create real-time, intelligent customer experiences and enable risk reduction. As a strategic Chief of Staff for Encore , you will serve as the primary thought partner to the MVP of Product. This unique opportunity offers you the platform to navigate a matrixed organization and solve high-stakes problems where you can quickly grow your career in both business strategy and product.

Requirements

Strategic Toolkit: The ability to move seamlessly between 30,000-foot strategy and deep-dive analytical problem-solving.
Stakeholder Diplomacy: Expertise in navigating a matrixed organization and driving consensus among diverse executive stakeholders without direct authority.
Disruptive Thinking: A "challenger" mindset that isn't afraid to question the status quo to find more efficient paths toward a modern enterprise state.
Bachelor’s Degree
At least 4 years of experience performing quantitative analysis
At least 4 years of experience performing qualitative analysis
At least 2 years of experience performing people management
At least 2 years of experience performing project management

Nice To Haves

Previous consulting experience is a plus
Master’s Degree
2+ years of experience in financial services
1+ year of experience in consulting

Responsibilities

Horizontal Initiatives: Leading cross-functional workstreams that bridge Product, Tech, and Business units to ensure the roadmap stays on track.
Executive Operations: Designing the "rhythm of the business," including framing high-stakes executive narratives and driving alignment across the senior leadership team.
Strategic leadership:  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
Product:  Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics
Execution:  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
Partnership:  Work closely with colleagues across Capital One including:  IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.