Senior Director, Chief of Staff
About The Position
The Senior Director, Chief of Staff role is an individual contributor that will focus on supporting the office of the Chief Product and Technology Officer (CPTO). You will collaborate with the product, technology, and executive teams, as well as internal and external business leaders, to ensure the effective operation of the office. The Chief of Staff will have a direct impact on leadership team productivity, delivery of strategic initiatives, program management, communications, and alignment of objectives throughout the product and technology functions. This role is also responsible for program management of the Technology Leadership Development Program. The ideal candidate should have proven leadership experience in results-oriented roles, exceptional storytelling, communication, and project management skills, and a strong background in product and technology strategy, with a special focus on executive-level advising and establishing robust cross-functional partnerships.
Requirements
- Typically 8+ years of product, technology, or related experience with a Bachelor's Degree, or 6+ years with a Master's Degree
- Strong verbal and written communication skills with the ability to negotiate, collaborate, and communicate with various levels of leaders throughout the organization
- Experience in creating compelling, innovative executive-level presentations and communications (using data and storytelling)
- Exceptional problem-solving and analytical skills, especially in technology and product contexts
- Ability to partner cross-functionally with finance, product, and technology leadership to create and drive a budget
- Demonstrated virtual team leadership capabilities and ability to work effectively with all levels
- Strategic thinker and planner with the ability to translate strategy to tactics and drive operational details in product and technology initiatives
- Highly structured and organized in driving the business rhythm while being flexible and adaptable
- Ability to analyze complex, disparate data, utilize and present data interpretation to inform decision making for technology and product strategy
- Experience leading and driving complex projects with multiple work streams spanning different business units
- Ability to act with urgency and courage in a dynamic technology environment
- Project management expertise handling multiple projects simultaneously under time constraints
- Direct leadership background
- Cross-functional understanding of the product and technology organization
Responsibilities
- Provide oversight and guidance to projects of high importance within product and technology domains
- Develop communications for audiences ranging from internal product/tech teams to the Senior Leadership Team, company-wide, and external stakeholders; partner with internal communications teams
- Plan and execute meetings and events including product and technology strategy sessions, quarterly townhalls, weekly staff meetings, and key process reviews
- Support internal and external presentations, including the design of compelling content and storytelling for technology and product initiatives
- Exercise considerable latitude in decision-making; may work with outside vendors to identify, develop, and deliver programs and support materials
- Leverage data and analytics to drive initiatives and ensure accuracy in technology and product reporting
- Ensure confidentiality with sensitive topics and initiatives, especially around product launches and technology investments
- Facilitate daily operations through collaboration with senior management and department leaders in product and technology
- Build effective relationships with the CPTO, product, technology executives, and other supporting leaders
- Utilize critical thinking and needs assessment skills to analyze, problem-solve, and anticipate needs in a fast-paced technology environment
- Act as a change agent for the organization and aid in the development of innovative solutions
- Act in place of the CPTO as requested
Benefits
- Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
