Business Development Specialist / Recruiter

JEVS Care at Home•Philadelphia, PA

About The Position

The Care Manager, Recruitment is responsible for recruiting and onboarding clients and caregivers while developing and managing professional and community referral relationships to promote JEVS Care at Home services. The role focuses on business development, onboarding, retaining authorization for new clients and caregivers, and managing a caseload of newly recruited clients during their first 30 days of service to support retention and satisfaction. The position works with community providers, healthcare organizations, service coordination entities, Veterans assistance groups, and the public to grow the Managed Care Organization, Private Pay, and VA lines of business. It requires strong account development and management, communication, customer service, and the ability to work in a fast-paced environment. The role reports to the Area Director. The position combines community outreach and referral development with recruitment and onboarding responsibilities. It includes field visits, presentations, networking, sales follow-ups, educating prospective clients about home care and enrollment, maintaining outreach and referral records, coordinating with Operations, managing hiring data, and following up with clients to support retention. Regional travel of up to 50% is required.

Requirements

At least 5 years of home care sales, marketing, business development, or related experience is preferred.
Familiarity with MAXIMUS assessment and enrollment procedures.
Experience developing and maintaining professional relationships with MCOs, service coordinators, and community referral partners.
Knowledge of applicant tracking systems, CRMs (specifically Monday.com), DocuSign, and HHAExchange.
Ability to generate new leads through community outreach, networking, canvassing, cold calling, and scheduled appointments.
Proficiency in Microsoft Office.
Must have a car, a valid driver's license, and insurance.
Ability to travel regionally up to 50%, including to other JEVS locations, home visits, and related functions.
May need to sit, stand, or walk on a level surface for periods throughout the day.
May need to lift up to 20 pounds.

Nice To Haves

Associate's degree in Business Administration or a related field preferred.
Bilingual ability preferred.

Responsibilities

Generate qualified referrals and increase monthly client starts.
Develop and maintain strategic referral relationships with community organizations and providers, service coordination entities, MCOs, Veterans groups, assisted living facilities, physicians, other healthcare professionals, and the public.
Conduct field visits, community presentations, networking activities, and inside-sales follow-ups.
Educate prospective clients on home care services, waiver eligibility, and enrollment resources.
Maintain accurate referral records, pipeline updates, and outreach activity reports.
Meet business development goals, including referral volume, conversion rates, new starts, and relationship development.
Build and manage sales and business development within assigned offices based on budget goals, office needs, and setup.
Collaborate with Operations teams regarding pending clients and new caregiver employee starts.
Complete all phases of the onboarding cycle and manage the recruiting lifecycle from application to orientation.
Maintain ATS and HRIS databases of employee and prospective employee information.
Enter information and update relevant databases throughout each phase of the hiring process.
Manage a caseload of newly recruited clients during their first 30 days.
Primarily re-staff cases during the first 30 days to support retention and satisfaction.
Follow up with previously recruited clients within 90 days of service start to ensure satisfaction and retention.