Business Development Representative (Northeast Ohio and Southeast Michigan)

ARC Health Partners • Beachwood, OH

2d • $70,000 - $80,000 • Hybrid

About The Position

ARC Psychiatry and Lotus Consulting, part of ARC Health, provide outpatient mental health care across Northeast Ohio and Southeast Michigan, including medication management, therapy, TMS, psychological and neuropsychological testing, EMDR, and telehealth. The Business Development Representative runs the partner development program, building relationships with referral sources through regular meetings, shared aggregate patient insights, co-marketing, and in-office resources. The goal is to increase quarterly patient referrals from the partner network and help people access appropriate care sooner. This is a relationship-focused role; it does not involve building pricing packages or pursuing contracts.

The position is hybrid and field-based, with a home base near Beachwood, Ohio. The representative visits providers across Beachwood, Westlake, Medina, Canton, Youngstown, and Ann Arbor, and must live within two hours of the Cleveland metro area and travel regularly in the region. The role is full-time, exempt, and reports to the Senior Director of Marketing. Compensation is a $70,000–$80,000 base salary paid biweekly, plus quarterly bonus opportunities of up to $20,000 per year.

ARC provides partner-development resources, including a playbook, meeting talk tracks, patient-insight reports, kiosk materials, a market landing page, a monthly webinar series, practice playbooks, referral personas, email templates, marketing materials, Salesforce lists and dashboards, Sales Enablement support, a funded events budget, structured onboarding and training, and weekly one-on-one manager meetings.

Requirements

• 1–4 years of experience in community relations, admissions, patient coordination, or liaison work at a behavioral health, hospice, home health, rehabilitation, or similar provider.
• Excellent interpersonal, written, and verbal communication skills, including comfort initiating conversations at unfamiliar practices and presenting to clinical teams.
• Experience planning or running events.
• Comfort working with referral counts, dashboards, and patient-volume reports.
• Ability to manage variety across several offices, teams, and priorities during the same week.
• Consistent CRM habits; Salesforce experience is a plus.
• Live in or near the Cleveland area.
• Valid driver's license, reliable vehicle, auto insurance, and a clean driving record.
• Must live within two hours of the Cleveland metro area and be willing to travel regularly within the region.

Nice To Haves

• Sales background; welcome but not required.
• Bachelor's degree preferred.
• Salesforce experience.

Responsibilities

• Hold monthly partner-development meetings with each preferred partner and each ARC office team to share patient insights, review referrals in both directions, and plan co-marketing.
• Bring aggregate patient-volume and potential service-eligibility insights to meetings, without sharing individual patient information.
• Recruit and onboard preferred partners, and add them in Salesforce so referrals are credited appropriately.
• Stock the Local Resources kiosks in each ARC office monthly with partner and ARC materials.
• Recruit partner clinicians to co-present in the monthly webinar series and promote the series at meetings.
• Grow referral volume from the partner network quarter over quarter.
• Visit providers across Beachwood, Westlake, Medina, Canton, Youngstown, and Ann Arbor, averaging about 10 clinic visits and 3 events per week.
• Hold lunch-and-learns and community events.
• Follow up with partners using approved email templates and thank them after referrals.
• Work from Salesforce lists and log every interaction using the mobile app and email logging tools.
• Bring a quarterly growth plan and event calendar to a monthly call with operations and intake.
• Protect patient privacy by not including patient information in outreach.

Benefits

• Mileage reimbursement at the IRS rate.
• Cell-phone reimbursement.
• 401(k) retirement plan with employer match up to 4%.
• Medical, dental, and vision insurance for employees and eligible dependents.
• HSA with employer contribution and FSA options.
• Employer-paid life insurance and AD&D coverage.
• Employee Assistance Program with confidential mental health and life-support resources.
• Generous paid time off and additional paid holidays.
• Quarterly bonus opportunities up to $20,000 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed