Business Development Representative (Northeast Ohio and Southeast Michigan)

ARC Health Partners•Beachwood, OH

1d•Hybrid

About The Position

ARC Psychiatry and Lotus Consulting, part of ARC Health, provide outpatient mental health services across Northeast Ohio and Southeast Michigan. The Business Development Representative runs a partner development program that builds long-term referral relationships through regular meetings, shared patient insights, co-marketing, and in-office resources. The role’s goal is to increase quarterly patient referrals from the partner network and help people access appropriate care sooner. It focuses on relationships and referral development rather than pricing packages or contracts. The position is hybrid and field-based, with a home base near Beachwood, Ohio. The representative visits providers across Beachwood, Westlake, Medina, Canton, Youngstown, and Ann Arbor, averaging about 10 clinic visits and three events per week. Candidates must live within two hours of the Cleveland metro area and be willing to travel regularly within the region. The role reports to the Senior Director of Marketing. The company provides a partner development playbook, patient-insight reports, kiosk materials, a market landing page, webinar programming, practice playbooks, referral personas, email templates, Salesforce lists and dashboards, Sales Enablement support for partner research and setup, an events budget, structured onboarding and training, and a weekly one-to-one meeting with the manager.

Requirements

1–4 years of experience in community relations, admissions, patient coordination, or liaison work at a behavioral health, hospice, home health, rehabilitation, or similar provider.
Excellent interpersonal, written, and verbal communication skills, including comfort initiating conversations at unfamiliar practices and presenting to clinical teams.
Experience planning or running events.
Comfort working with basic data such as referral counts, dashboards, and patient-volume reports.
Ability to manage variety across several offices, teams, and priorities in the same week.
Consistent CRM habits; Salesforce experience is a plus.
Lives in or near the Cleveland area and within two hours of the Cleveland metro area.
Valid driver’s license, reliable vehicle, auto insurance, and a clean driving record.
Willingness to travel regularly within the region.

Nice To Haves

Bachelor’s degree preferred.
Sales background is welcome but not required.
Salesforce experience.

Responsibilities

Hold monthly partner development meetings with each preferred partner and each ARC office team to share patient insights, review referrals in both directions, and plan co-marketing.
Bring aggregate patient insights to meetings, including patient volume and the number of patients who may be eligible for TMS, therapy, or medication management; do not share individual patient information.
Recruit and onboard preferred partners, and add them in Salesforce so referrals are credited appropriately.
Stock the Local Resources kiosks in each ARC office monthly with partner and ARC materials.
Recruit partner clinicians to co-present in the monthly webinar series and promote the series at every meeting.
Grow referral volume from the partner network quarter over quarter.
Visit providers across the assigned region, averaging about 10 clinic visits and three events per week.
Hold lunch-and-learns and community events.
Follow up with partners using approved email templates and thank partners after referrals.
Work from Salesforce lists and log every touch using the mobile app and email logging tools.
Bring a quarterly growth plan and event calendar to a monthly call with operations and intake.
Protect patient privacy by keeping patient information out of outreach.

Benefits

Quarterly bonus opportunities up to $20,000 per year.
Mileage reimbursement at the IRS rate.
Cell-phone reimbursement.
401(k) retirement plan with employer match up to 4%.
Medical, dental, and vision insurance for employees and eligible dependents.
HSA with employer contribution and FSA options.
Employer-paid life insurance and AD&D coverage.
Employee Assistance Program with confidential mental health and life support resources.
Generous paid time off and additional paid holidays.
Structured onboarding and training.