Business Development Representative BDC - San Bruno, California, United States

Victory Toyota of San Bruno•San Bruno, CA

10d

About The Position

Victory Automotive Group is seeking a self-motivated Business Development Representative to support customer service and sales generation. The representative receives, processes, and coordinates incoming sales inquiries, showroom requests, service requests, and internet queries. The role works closely with the Sales and Service departments to meet customers’ needs and provide a friendly, professional experience. The position may also involve additional routine duties beyond those listed.

Requirements

High school diploma or GED.
Previous experience in a similar position, such as administrative, clerical, call center, or customer service work.
Pleasant and courteous personality, helpful attitude, and friendly demeanor.
Professional and dependable.
Strong administrative, organizational, and time-management skills.
Strong phone, computer, and internet skills, including Microsoft Office.

Nice To Haves

Working knowledge of the automotive industry.
Experience with Reynolds and Reynolds.

Responsibilities

Manage incoming sales and service appointment inquiries by phone or internet, including scheduling and confirming appointments and following up on missed appointments.
Coordinate questions and issues with the appropriate department personnel.
Track sold vehicles and hot sheets.
Confirm special-order parts.
Follow up with phone and internet sales leads.
Manage required paperwork and records and prepare documentation when needed.
Provide administrative assistance as needed.
Receive inbound calls and greet visitors in a friendly, interested, and helpful manner.