Business Development Representative - Enterprise West

Genesys•Virtual Office (Arizona), CO

1d•$48,600 - $85,400•Hybrid

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. As a Business Development Representative, you will play a critical role in driving pipeline growth across strategic Enterprise West accounts. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, enterprise environments. You will focus on new logo acquisition, customer expansion, cross-sell, and upsell opportunities across the Enterprise West territory. Partnering closely with Account Executives and cross-functional teams, you will execute targeted account-based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with territory growth objectives.

Requirements

1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results
Strong understanding of the Enterprise West territory
Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations
Strong business acumen, curiosity, and strategic thinking
Excellent communication, organization, and time-management skills
Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools

Responsibilities

Drive strategic outbound prospecting across Enterprise West accounts — including new logo prospecting and customer expansion through cross-sell and upsell — using multi-channel approaches (calls, email, LinkedIn, events, and campaigns)
Conduct in-depth account and market research to identify high-value opportunities within both prospect and existing customer accounts
Identify, engage, and build relationships with senior decision-makers and influencers
Partner closely with Account Executives to develop and execute account-based strategies and territory plans for both new logo and customer expansion plays
Leverage existing customer intelligence to uncover expansion opportunities and support account growth strategies
Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes
Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies
Consistently generate qualified pipeline aligned with territory revenue targets
Maintain accurate pipeline management, activity tracking, and reporting in Salesforce
Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates