Business Development Manager

UL Solutions • Northbrook, IL

19d • Remote

About The Position

The Business Development Manager develops and executes UL Solutions’ U.S. AI business strategy, identifies growth opportunities, and supports revenue growth and bookings goals. The role works with sales managers and technical, operational, commercial, engineering, regulatory, marketing, and industry teams to develop customer accounts and bring new AI-related services to market.

The position focuses on customer satisfaction, account growth, service expansion, and customer loyalty. It engages regulators and ecosystem stakeholders, monitors market and regulatory developments, and represents UL Solutions in customer discussions and industry forums. The role may provide work direction to employees responsible for specific customer accounts. The employee is expected to follow the Underwriters Laboratories Code of Conduct and physical and digital security practices, and perform other duties as directed.

Requirements

• Experience in business development, strategy, product or service management, or market development within AI, technology, healthcare, medical devices, testing and certification, or a related field.
• University degree equivalent to a bachelor’s degree in Business Administration, Engineering, or a related discipline, plus generally five years of experience in Business Development or eight years of experience in Marketing and/or Sales with account management experience.
• Demonstrated ability to develop new markets and commercialize technical or professional services.
• Strong commercial judgment and ability to translate technical and regulatory developments into customer value propositions.
• Demonstrated ability to negotiate, acquire, and manage high-value customer accounts.
• Excellent communication, stakeholder-management, and executive-presentation skills.
• Ability to lead through influence across a global organization.

Responsibilities

• Develop and execute the U.S. AI business strategy, identifying priority markets, applications, customers, and growth opportunities.
• Lead the introduction of AI testing, assessment, certification, advisory, and assurance services in partnership with technical and operational teams.
• Build a business pipeline by developing strategic accounts, customer use cases, partnerships, and go-to-market plans.
• Engage regulators, including the FDA, to understand emerging expectations and position UL Solutions as a trusted technical and assurance partner.
• Build relationships with industry associations, standards organizations, technology companies, manufacturers, healthcare and medical-device organizations, and other ecosystem stakeholders.
• Collaborate across commercial, engineering, regulatory, marketing, and industry teams to translate customer needs into scalable offerings.
• Monitor AI technology, competitive, regulatory, and standards developments, and turn market intelligence into investment and business recommendations.
• Represent UL Solutions in customer discussions and industry forums on AI safety, performance, cybersecurity, compliance, and responsible deployment.
• Coordinate with sales managers on strategies to generate revenue growth and achieve bookings goals.
• Respond to urgent and sensitive customer issues.
• Develop and coordinate executive presentations and de-briefings.
• Assist industry leadership in developing global account strategies, goals, and plans.
• Focus on customer satisfaction, account growth, service expansion, and customer loyalty for key customers.
• May provide work direction to employees in charge of specific customer accounts.
• Read and follow the Underwriters Laboratories Code of Conduct and physical and digital security practices.
• Perform other duties as directed.

Benefits

• Medical, dental, and vision benefits.
• Wellness benefits, including mental and financial health benefits.
• Retirement savings (401K).
• Paid time off, including 15 vacation days, 12 holiday and personal days, and 72 hours of sick time off.
• Annual bonus compensation with a target payout of 20% of base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level