Business Development Manager

LanguageLine Solutions•US Texas - Central (Remote), TX

7d•Remote

About The Position

The Business Development Manager builds long-term relationships with prospective and current clients and serves as the primary commercial contact during the sales cycle. The role independently identifies and develops new client leads, manages opportunities with limited supervision, and negotiates agreements for translation, localization, and related language solutions. The position owns the full sales cycle, from prospecting and discovery through solution development, proposals, negotiation, contract execution, and transition to delivery. The manager develops and maintains a qualified pipeline, pursues assigned revenue and activity targets, and uses a consultative, value-based approach to understand client needs and position solutions. The role works with internal teams to prepare estimates, proposals, RFP/RFQ/RFI responses, statements of work, and commercial terms; obtains required approvals; and maintains accurate pipeline and forecast records. It also supports new clients during implementation, shares market and competitive insights, represents LanguageLine at client and industry events, and contributes to improvements in the customer journey and sales-to-delivery handoff. This is a remote position in the United States with travel of less than 25%. The role supports the Quality Management System and requires U.S. work authorization without visa sponsorship.

Requirements

Three or more years of quota-carrying business-to-business sales or business development experience selling professional services, technology, AI services, or other complex solutions.
Demonstrated ability to create pipeline and close net-new business while meeting or exceeding assigned sales goals.
Experience managing the full sales cycle, including outbound prospecting, discovery, proposals or RFP responses, pricing, negotiation, contracting, and handoff.
Experience working independently across remote, cross-functional teams and managing multiple complex opportunities at different sales stages.
Strong consultative and solution-selling skills, including discovery, business-case development, value positioning, objection handling, and closing.
Strong outbound prospecting, lead qualification, account research, territory planning, and pipeline-development skills.
Commercial and financial acumen, including pricing, margin awareness, deal structuring, and contract negotiation within approved authority.
Proficiency with CRM, pipeline, and forecasting practices.
Clear written and verbal communication, presentation, and persuasion skills with senior business, procurement, operational, and technical stakeholders.
Strong organization, follow-through, and prioritization across multiple opportunities, deadlines, and internal contributors.
Ability to build credible relationships while maintaining confidentiality, sound judgment, and professional conduct.
Working knowledge of translation and localization workflows, pricing, and project delivery, or ability to learn the language-services business quickly.
Ability to interpret sales activity, conversion, pipeline, and forecast data and use it to improve execution.
Authorized to work in the United States without visa sponsorship.

Nice To Haves

Bachelor's degree in business, marketing, communications, international business, or a related field; an equivalent combination of education and relevant experience is also accepted.
Experience in the translation or localization industry.
Experience in software, AI services, language technology, or technology-enabled services.
Experience with Salesforce.
Familiarity with software, AI-enabled services, language technology, or other technology-enabled solutions.

Responsibilities

Identify, prospect, qualify, and close net-new business in an assigned U.S. territory or market segment, primarily through self-generated opportunities.
Own the sales cycle from target-account research and outreach through discovery, solution development, proposal, negotiation, contract execution, and handoff to delivery.
Build and maintain a qualified pipeline through outbound prospecting, referrals, networking, industry events, and coordinated marketing activity.
Meet assigned bookings, revenue, pipeline, and activity targets, and maintain territory, account, and opportunity plans.
Identify client needs and position translation, localization, and related language solutions using a consultative, value-based approach.
Maintain knowledge of the market, competitors, and emerging language and AI-enabled solutions.
Lead discovery with business, procurement, operational, and technical stakeholders and coordinate internal subject-matter experts as needed.
Partner with Project Management, Operations, Finance, Legal, and other teams to develop estimates, solution designs, proposals, RFP, RFQ, and RFI responses, statements of work, and commercial terms.
Obtain required internal approvals before submitting pricing, proposals, or contractual commitments.
Deliver presentations and proposals, address objections, negotiate within approved parameters, and close opportunities.
Maintain timely and complete client, activity, opportunity, pipeline, next-step, and forecast data in Salesforce or other approved systems.
Coordinate post-sale transitions to Project Management, including scope, commitments, risks, and client expectations.
Follow sales, contracting, pricing, quality, confidentiality, and information-security policies.
Develop credible relationships with prospective clients and key decision-makers and serve as the primary commercial contact during the sales cycle.
Maintain appropriate contact with newly won clients during implementation and work with delivery teams to resolve commercial or expectation-setting issues.
Represent LanguageLine Solutions at client meetings, conferences, trade shows, and industry events, and travel within the United States as business needs require.
Share client feedback, competitive intelligence, and market trends with Sales, Marketing, Product, Operations, and leadership.
Support cross-functional process and quality improvement initiatives related to the customer journey and sales-to-delivery handoff.
Maintain current knowledge of translation, localization, language technology, and relevant AI services through ongoing professional development.
Support the Quality Management System to continually improve division processes, procedures, and services.
Perform other duties as assigned.