Business Development Manager
About The Position
The Business Development Manager develops and coordinates customer and industry strategies to grow revenue, achieve bookings goals, strengthen customer satisfaction and loyalty, and expand services for key customers. The role addresses urgent and sensitive customer issues, prepares executive presentations and de-briefings, and supports global account strategy development. It may provide work direction to employees responsible for specific customer accounts. The position leads UL Solutions’ U.S. AI business strategy and the introduction of AI testing, assessment, certification, advisory, and assurance services. It develops strategic accounts, customer use cases, partnerships, and go-to-market plans; engages regulators and ecosystem stakeholders; and works across commercial, technical, regulatory, marketing, and industry teams to develop scalable offerings. The role monitors AI, competitive, regulatory, and standards developments and represents UL Solutions in customer and industry discussions on AI safety, performance, cybersecurity, compliance, and responsible deployment. The employee must follow the Underwriters Laboratories Code of Conduct and physical and digital security practices, and perform other duties as directed.
Requirements
- Experience in business development, strategy, product or service management, or market development within AI, technology, healthcare, medical devices, testing and certification, or a related field.
- University degree equivalent to a bachelor’s degree in Business Administration, Engineering, or a related discipline, plus generally five years of Business Development experience or eight years of Marketing and/or Sales experience with account management experience.
- Demonstrated ability to develop new markets and commercialize technical or professional services.
- Strong commercial judgment and ability to translate technical and regulatory developments into customer value propositions.
- Demonstrated ability to negotiate, acquire, and manage high-value customer accounts.
- Excellent communication, stakeholder-management, and executive-presentation skills, with the ability to lead through influence across a global organization.
Responsibilities
- Develop and execute the U.S. AI business strategy, identifying priority markets, applications, customers, and growth opportunities.
- Lead the introduction of new AI testing, assessment, certification, advisory, and assurance services in partnership with technical and operational teams.
- Build a business pipeline through strategic accounts, customer use cases, partnerships, and go-to-market plans.
- Engage regulators, including the FDA, to understand emerging expectations and position UL Solutions as a trusted technical and assurance partner.
- Build relationships with industry associations, standards organizations, technology companies, manufacturers, healthcare and medical-device organizations, and other ecosystem stakeholders.
- Collaborate across commercial, engineering, regulatory, marketing, and industry teams to translate customer needs into scalable offerings.
- Monitor AI technology, competitive, regulatory, and standards developments, and turn market intelligence into investment and business recommendations.
- Represent UL Solutions in customer discussions and industry forums on AI safety, performance, cybersecurity, compliance, and responsible deployment.
- Work with sales managers on strategies to generate revenue growth and achieve bookings goals.
- Respond to urgent and sensitive customer issues.
- Develop and coordinate executive presentations and de-briefings.
- Assist industry leadership in developing global account strategies, goals, and plans.
- Focus on customer satisfaction, account growth, service expansion, and customer loyalty for key customers.
- May provide work direction to employees responsible for specific customer accounts.
- Follow the Underwriters Laboratories Code of Conduct and physical and digital security practices.
- Perform other duties as directed.
Benefits
- Medical, dental, and vision benefits.
- Wellness benefits, including mental and financial health.
- 401(k) retirement savings.
- Paid time off, including 15 vacation days, 12 holiday and personal days, and 72 hours of sick time.
- Annual bonus compensation with a target payout of 20% of base salary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
