Business Development Manager

Language Line • Carolina, NC

5d • Remote

About The Position

The Business Development Manager (BDM) builds long-term relationships with prospective and current clients and serves as the primary commercial point of contact during the sales cycle. Operating with limited supervision and independent judgment, the BDM identifies and develops new client opportunities, primarily through self-generated prospecting, and devises and executes strategies to secure business for translation, localization, and related language solutions. The role is responsible for achieving assigned sales targets and structuring deals that generate revenue and profit for LanguageLine Solutions.

The BDM owns the full sales cycle, from account research and outreach through discovery, solution development, proposals, negotiation, contract execution, and transition to delivery. The role partners with internal teams to develop estimates, solutions, proposals, and commercial terms, and maintains accurate opportunity, pipeline, and forecast records. The BDM represents LanguageLine at client and industry events, shares market intelligence across the business, and maintains current knowledge of language services, technology, and AI-enabled solutions. The position is remote within the United States, with travel as business needs require.

Requirements

• Three or more years of quota-carrying business-to-business sales or business development experience selling professional services, technology, AI services, or other complex solutions.
• Demonstrated success creating pipeline and closing net-new business while meeting or exceeding assigned sales goals.
• Experience managing the full sales cycle, including outbound prospecting, discovery, proposals or RFP responses, pricing, negotiation, contracting, and handoff.
• Experience working independently across remote, cross-functional teams and managing multiple complex opportunities at different sales stages.
• Consultative and solution-selling skills, including discovery, business-case development, value positioning, objection handling, and closing.
• Strong outbound prospecting, lead qualification, account research, territory planning, and pipeline-development skills.
• Commercial and financial acumen, including pricing, margin awareness, deal structuring, and contract negotiation within approved authority.
• Proficiency with CRM, pipeline, and forecasting practices.
• Clear written and verbal communication, presentation, and persuasion skills with senior business, procurement, operational, and technical stakeholders.
• Strong organization, follow-through, and prioritization across multiple opportunities, deadlines, and internal contributors.
• Ability to build credible relationships while maintaining confidentiality, sound judgment, and professional conduct.
• Working knowledge of translation and localization workflows, pricing, and project delivery, or ability to learn the language-services business quickly.
• Ability to interpret sales activity, conversion, pipeline, and forecast data and use it to improve execution.
• Candidates for U.S. positions must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Bachelor's degree in business, marketing, communications, international business, or a related field; equivalent education and relevant experience may be considered.
• Experience in the translation or localization industry.
• Experience in software, AI services, language technology, or technology-enabled services.
• Experience with Salesforce.
• Familiarity with software, AI-enabled services, language technology, or other technology-enabled solutions.

Responsibilities

• Identify, prospect, qualify, and close net-new business in an assigned U.S. territory or market segment, emphasizing self-generated opportunities.
• Manage the full sales cycle from target-account research and outreach through discovery, solution development, proposal, negotiation, contract execution, and handoff to delivery.
• Build and maintain a qualified pipeline through outbound prospecting, referrals, networking, industry events, and coordinated marketing activity.
• Meet assigned bookings, revenue, pipeline, and activity targets; maintain territory, account, and opportunity plans to support quota attainment.
• Identify client needs and position translation, localization, and related language solutions using a consultative, value-based approach.
• Lead discovery with business, procurement, operational, and technical stakeholders, and coordinate internal subject-matter experts as needed.
• Partner with Project Management, Operations, Finance, Legal, and other teams on estimates, solution designs, proposals, RFP/RFQ/RFI responses, statements of work, and commercial terms.
• Obtain required internal approvals before submitting pricing, proposals, or contractual commitments to clients.
• Present solutions and proposals, address objections, negotiate within approved parameters, and advance opportunities to close.
• Maintain timely and complete client, activity, opportunity, pipeline, next-step, and forecast information in Salesforce or other approved systems.
• Coordinate post-sale transitions to Project Management, including scope, commitments, risks, and client expectations.
• Follow sales, contracting, pricing, quality, confidentiality, and information-security policies.
• Build relationships with prospective clients and key decision-makers and serve as the primary commercial contact during the sales cycle.
• Maintain appropriate contact with newly won clients during implementation and partner with delivery teams to resolve commercial or expectation-setting issues.
• Represent LanguageLine Solutions at client meetings, conferences, trade shows, and industry events; travel within the United States as business needs require.
• Share client feedback, competitive intelligence, and market trends with Sales, Marketing, Product, Operations, and leadership.
• Support cross-functional process and quality improvement initiatives related to the customer journey and sales-to-delivery handoff.
• Maintain current knowledge of translation, localization, language technology, and relevant AI services through ongoing professional development.
• Support the Quality Management System by helping continually improve processes, procedures, and services.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed