Business Development Manager
About The Position
North Star Imaging (NSI), a worldwide leader in 2D digital radiography and 3D computed tomography equipment and part of Illinois Tool Works (ITW), is seeking a Business Development Manager to serve as the primary point of contact for key inspection services accounts. The role focuses on growing revenue by helping customers address engineering and quality challenges using industrial CT and X-ray imaging. The manager will guide customers through scanning projects, collaborate with NSI technical experts, and develop relationships with organizations in aerospace, medical devices, energy, defense, and manufacturing. The position owns and grows a portfolio of key accounts, identifies opportunities, strengthens long-term relationships, and expands customer use of NSI’s CT, X-ray, and inspection services. It works with customer engineering and quality teams and NSI applications engineers and technicians to scope scanning approaches, define deliverables, and prepare quotes. The manager oversees customer visits during scanning projects and supports customers from kickoff through final results. The role involves travel of up to 50% to customer sites in the U.S. and internationally. The manager develops and executes annual sales plans, maintains an accurate sales pipeline and forecast, and provides quarterly progress updates to leadership. The role also contributes to technical documentation, manuals, and work instructions supporting continuous improvement, adheres to NSI waste management and recycling policies, and performs other duties as assigned by the supervisor.
Requirements
- At least 6 years of experience in technical customer-facing roles, business development, or complex solution sales.
- A proven history of growing key accounts and meeting or exceeding sales targets.
- Ability to interpret technical information, engineering drawings, specifications, and standards.
- Strong written and verbal communication and presentation skills.
- Advanced proficiency with software applications and computer systems, including CRM tools.
- High attention to detail, independent decision-making, and professionalism.
- Valid driver’s license and passport, or ability to obtain them, for international travel.
- Willingness to complete NSI-provided specialized technical training.
Nice To Haves
- Experience with industrial CT, digital radiography, NDT, or metrology services is strongly preferred.
Responsibilities
- Own and grow a portfolio of key accounts as the primary point of contact.
- Identify new opportunities, strengthen long-term relationships, and expand adoption of NSI’s CT, X-ray, and inspection services.
- Work with customer engineering and quality teams to understand inspection challenges.
- Partner with NSI applications engineers and technicians to scope scanning approaches, define deliverables, and prepare accurate quotes.
- Oversee customer visits during scanning projects and ensure support from kickoff through final results.
- Travel up to 50% to customer sites across the U.S. and internationally.
- Develop and execute annual sales plans, maintain an accurate pipeline and forecast, and provide quarterly progress updates to leadership.
- Contribute to technical documentation, manuals, and work instructions that support continuous improvement.
- Adhere to NSI’s waste management and recycling policies.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
