Business Development Manager

American Food & Vending ⏐ American Dining Creations • Cleveland, OH

22d • $80,000 - $90,000

About The Position

The Business Development Manager (BDM) for Refreshment Services is a strategic hunter responsible for driving new business in micro markets, vending, coffee, pantry, and water filtration solutions. The role covers the full sales cycle, from prospecting and pipeline development through solution design, proposal and RFP management, contract negotiation, and handoff to operations. Success is measured by new revenue growth, pipeline health, and client satisfaction.

The BDM develops a territory plan, identifies and targets ideal customers in corporate and institutional markets, and builds a pipeline through outbound prospecting, networking, and industry events. The role requires consultative client discovery and tailored solution design, as well as end-to-end leadership of proposals and RFPs. The BDM also negotiates agreements and works with Operations, Culinary, and Category teams to support implementation and client success.

The position is based in Cleveland, Ohio, with travel within the assigned territory for site visits and client meetings. American Food & Vending and American Dining Creations are family-owned dining and refreshment service organizations headquartered in Syracuse, New York, serving clients nationwide for more than 80 years.

Requirements

• Bachelor’s degree in business administration or a related field.
• At least 3 years of B2B new-business hunter sales experience in refreshment services or related facility or employee experience solutions.
• Proven ability to manage the full sales cycle, including prospecting, discovery, solutioning, proposals/RFPs, negotiation, and closing.
• Proficiency with CRM systems such as Salesforce or equivalent, and Microsoft 365 tools.
• Strong verbal and written communication skills, including the ability to present to executive audiences.
• Self-motivated and organized, with the ability to work independently while collaborating with corporate leaders.
• Valid driver’s license and ability to travel within the assigned territory for site visits and client meetings.

Responsibilities

• Develop and execute a territory plan to identify and target ideal customer profiles within corporate and institutional markets.
• Prospect and build a robust pipeline of qualified opportunities through outbound efforts, networking, and industry events.
• Conduct consultative discovery to understand client needs and design tailored refreshment solutions that deliver measurable ROI.
• Lead proposals and RFP responses end-to-end, including pricing strategy, presentations, and competitive positioning.
• Negotiate contracts to secure profitable, scalable agreements aligned with company standards.
• Maintain CRM discipline with accurate forecasting, activity tracking, and pipeline coverage of at least three times quota.
• Collaborate cross-functionally with Operations, Culinary, and Category teams to ensure smooth implementation and client success.
• Stay current on product offerings, market trends, and competitor activity to position solutions effectively.
• Perform other duties as assigned to support business growth.

Benefits

• Weekly pay.
• 401(k) with company match.
• Employee Assistance Program.
• Eligible employees are offered medical, prescription, dental, and vision plans, and FSA/HSA.
• Ongoing training and development programs.
• Bonus programs for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level